IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Mainframe Incident Manager to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.

Tasks

• Quickly create, escalate, triage and track customer technology related incidents.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned

Knowledge, Skills and Abilities Required:

• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.

Environment: What s Up Gold, Pingdom, PRTG, IBM Mainframe

NOTE: Local candidates only. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts. Must be able to lift 50 pounds.

Location: Waterford, MI (On-site)

Contract: 6 Months

Skills Required:

• 5 years - Experience working for critical incidents/events relating to various IT technology
• 5 years - Experience creating, escalating, triaging and tracking customer technology related incidents
• 5 years - Experience using graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services
• 5 years - Experience monitoring mainframe control consoles, periodically checking system performance
• 5 years - Experience with review/validation of mainframe job control language
• 5 years - Experience with Microsoft Teams

Skills Desired A plus to have:

• What s Up Gold
• Pingdom
• PRTG
• IBM Mainframe

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below