Network Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Network Technician is responsible for supporting the physical-layer network infrastructure within hyperscale AI and accelerated computing data center environments. This role focuses on deployment, maintenance, troubleshooting, and lifecycle management of structured cabling systems, fiber plant infrastructure, optics, network hardware, out-of-band (OOB) management networks, and console connectivity systems.

The Network Technician serves as the primary onsite resource for physical network operations, ensuring the reliability and integrity of the network infrastructure supporting mission-critical computing environments. The role works closely with customer network engineering teams, data center operations personnel, OEM partners, and deployment teams to support network expansion, break-fix activities, and operational readiness.

This position requires strong technical discipline, attention to detail, and the ability to execute customer-directed activities within highly controlled operational environments.

How You Will Make an Impact:

Fiber Plant Operations:

• Install, route, label, and maintain fiber optic infrastructure supporting production and non-production environments.
• Support MPO/MTP trunk deployments, patching, and remediation activities.
• Perform fiber testing, certification, and validation using approved testing methodologies and equipment.
• Troubleshoot physical-layer connectivity issues and support fault isolation efforts.
• Verify compliance with bend radius, cable routing, and fiber management standards.
• Support contamination prevention programs, fiber inspection, and connector cleaning procedures.

Structured Cabling & Physical Infrastructure:

• Install, route, terminate, label, and document structured copper and fiber cabling systems.
• Support deployment and expansion activities for new racks, pods, and network infrastructure.
• Validate cabling installations against customer standards, floor plans, and port maps.
• Conduct physical audits and quality inspections of deployed network infrastructure.
• Maintain cable management systems and infrastructure documentation.

Network Hardware Support:

• Install, replace, and validate network hardware components, including:
• Optics and transceivers
• Network switches
• Console servers
• OOB management devices
• Patch panels and associated infrastructure
• Support directed hardware replacement and maintenance activities.
• Assist customer network engineers with troubleshooting and restoration efforts.
• Participate in hardware acceptance testing and operational readiness activities.
• Support Out-of-Band (OOB) management networks and console connectivity infrastructure.
• Install and maintain console cabling and access systems.
• Verify console connectivity and operational readiness.
• Assist with troubleshooting console access and management network issues.
• Support customer-directed changes within OOB environments.

Network Deployment & Expansion:

• Support deployment of network infrastructure associated with new site launches, hall expansions, and capacity growth initiatives.
• Execute physical-layer tasks associated with network turn-up activities.
• Participate in deployment readiness reviews and acceptance testing processes.
• Coordinate with customer engineering teams during installation and commissioning efforts.
• Support operational turnover activities from deployment to production operations.

Incident Response & Operational Support:

• Participate in troubleshooting and restoration activities involving physical network infrastructure.
• Support rapid replacement of failed optics, cabling, and network hardware components.
• Assist with fault isolation and escalation activities.
• Support customer-defined service level objectives and operational response requirements.
• Participate in change management and maintenance execution activities.

Documentation & Asset Management:

• Maintain accurate records of network infrastructure deployments and modifications.
• Update as-built documentation, cable records, rack elevations, and port maps.
• Verify labeling compliance and documentation accuracy.
• Track serialized assets and network hardware inventory.
• Support inventory audits and reconciliation activities.

Safety, Security & Compliance:

• Adhere to all site security, access control, and operational procedures.
• Follow Environmental Health & Safety (EHS) policies and safe work practices.
• Maintain compliance with customer network deployment standards and quality requirements.
• Participate in audits, inspections, and compliance activities.
• Support chain-of-custody requirements for customer-owned equipment.

Team Collaboration:

• Collaborate with customer network engineering teams, Data Center Technicians, Facilities personnel, Security teams, and site leadership.
• Provide technical guidance regarding physical network infrastructure best practices.
• Support onboarding and training activities for operational personnel.
• Participate in continuous improvement initiatives focused on network reliability and deployment quality.
• Demonstrate professionalism and customer-focused communication skills.

Minimum Qualifications:

• High school diploma, GED, or equivalent experience.
• 3+ years of experience supporting structured cabling, network deployment, or data center infrastructure environments.
• Experience installing and troubleshooting fiber optic and copper cabling systems.
• Familiarity with optics, transceivers, and physical-layer networking concepts.
• Ability to read deployment documentation, rack elevations, floor plans, and network diagrams.
• Strong attention to detail and documentation accuracy.

Preferred Qualifications:

• Experience supporting hyperscale, cloud, AI, HPC, or enterprise data center environments.
• Experience with MPO/MTP infrastructure, fiber certification, and network testing methodologies.
• Familiarity with leaf-spine network architectures and large-scale data center deployments.
• Experience supporting OOB management networks and console infrastructure.
• Knowledge of structured cabling standards and industry best practices.
• Experience working within 24x7 mission-critical operational environments.
• Vendor certifications such as BICSI, FOA, Cisco, Juniper, Arista, or equivalent are preferred.
• Experience supporting commissioning, deployment, and expansion activities.

Physical Requirements:

• Ability to stand and walk for extended periods within active data center environments.
• Ability to lift, carry, and move equipment weighing up to 50 pounds.
• Ability to work in confined spaces, overhead cable pathways, and rack environments.
• Ability to distinguish cable labeling, connector types, and color-coded infrastructure.
• Ability to safely use ladders and perform elevated work activities when required.

Work Environment:

This position operates within a mission-critical data center environment supporting advanced AI and accelerated computing infrastructure. Work includes fiber plant operations, structured cabling deployment, optics replacement, network infrastructure support, OOB connectivity management, and deployment activities supporting highly available computing environments.

The Network Technician plays a critical role in maintaining the integrity, performance, and scalability of the physical network infrastructure that enables customer production operations.

Compensation

Estimated Pay Range: $43.74. 54.68

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.