Salary: Depends on Qualifications
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OTS 092226D ERG
Department: Division of Administration-Office of Technology Services
Opening Date: 09/22/2026
Closing Date: 9/29/2026 11:59 PM Central
About this JobThe Division of Administration/Office of Technology Services has avacancy. This position is located in the Infosec Section. Req. 226418
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
This position is within the Office of Technology Services (OTS), Information Security Team. This position receives direction and priority from the Director of Information Security Engineering and Architecture to monitor, detect, analyze, and respond to cyber threats across the enterprise. This position is responsible for providing centralized security event triage, incident response coordination, and technical support across various computer systems, applications, and networks. The individual will utilize technical, analytical, and problem-resolution skills to investigate security alerts, mitigate emerging threats, and collaborate across technical support teams and state agencies to protect the State's information assets.
The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
- Overseeing the state's capital construction program
- Working to provide state and federal grants for community development
- Development of the state budget
- Providing technology services
- Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
- Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Minimum QualificationsTwo years of experience in information technology; OR
Six years of full-time work experience in any field; OR
An associate's degree in information technology; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other InformationJob Duties:
Security Event Monitoring and Alert ResponseMonitor, triage, and investigate real-time security alerts generated through Palo Alto Networks Cortex XSIAM andCrowdStrike Falcon Complete platforms.
Validate high-priority threat notifications, evaluate context, and execute initial containment protocols in accordancewith enterprise incident response playbooks.
Coordinate remediation workflows with the CrowdStrike Falcon Complete managed service team and relevantOTS technical verticals.
Document investigation findings, root cause analyses, and response actions taken within the centralized securityincident log.
Assist in tuning detection logic, correlation rules, and automated response playbooks within Cortex XSIAM toreduce false positives.
Proxy Operations and Ticket ResolutionMonitor and manage the ServiceNow ticketing queue for proxy-related issues, access requests, and categorized URLreclassification tickets.
Troubleshoot and resolve web filtering issues, SSL/TLS decryption exceptions, and secure web gateway (SWG)connection anomalies for enterprise users.
Analyze user traffic patterns against acceptable use policies to identify policy violations, unauthorized applicationusage, or potential evasion attempts.
Maintain operational documentation and standard operating procedures (SOPs) for enterprise proxy management andticket workflows.
Network Traffic Analysis and Threat HuntingInvestigate suspicious internal and perimeter network traffic, protocol anomalies, and anomalous host behaviorsusing network telemetry and log sources.
Perform proactive threat hunting using threat intelligence indicators (IoCs) and behavioral analytics to identifypotential adversary activity (TTPs).
Correlate disparate log sources (firewall, DNS, VPN, authentication, and endpoint logs) to reconstruct attacktimelines and assess scope of impact.
Escalate confirmed intrusions or advanced persistent threats (APTs) to senior incident response personnel and OTSleadership.
Identity Compromise Coordination and RemediationMonitor identity provider signals and behavioral analytics for indications of compromised user credentials,impossible travel, and unauthorized account modifications.
Coordinate directly with the OTS Service Desk and identity teams to initiate account locks, password resets,session revocations, and MFA step-up authentication for compromised users.
Verify post-compromise cleanup actions, ensuring persistent access mechanisms (e.g., malicious inbox forwardingrules, unauthorized OAuth applications) are identified and purged.
Advise agency points of contact and help desk personnel on best practices for user remediation and credentialhygiene.
Additional ResponsibilitiesPerforms all other tasks, special projects, analysis, studies, and plans as directed by OTS Leadership
Position-Specific Details:
Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.
Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Infosec Associate Analyst 1 or 2.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.
For further information about this posting, please contact:Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email:
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (),
- Louisiana School Employees Retirement System (), among others
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