Job#: 3058356 Job Description: NetIQ Identity Manager (IDM) Operations Engineer
Location: Chicago, IL (Hybrid)
Role Overview
This organization is seeking a NetIQ Identity Manager (IDM) Operations Engineer to support, maintain, and optimize identity and access management systems. The successful candidate manages integration drivers, policy configurations, and platform infrastructure to ensure secure, reliable synchronization across enterprise environments. This position coordinates system maintenance, certificate lifecycles, and operational troubleshooting within a collaborative team structure.
Key Responsibilities
- Diagnose, update, and optimize existing NetIQ IDM drivers to resolve synchronization errors, trace logs, and communication issues across connected systems.
- Maintain and modify complex DirXML rules, event transformations, schema mapping policies, and custom scripts using XPath, ECMAScript, and XSLT within NetIQ Designer.
- Manage and troubleshoot provisioning workflows, dynamic approval forms, and role assignments within NetIQ Identity Applications.
- Administer the IDM engine, eDirectory backend, and connected services on Red Hat Enterprise Linux (RHEL), monitoring service health and server-level performance.
- Track, renew, and install SSL/TLS server certificates, manage Java keystores and truststores, and administer service accounts across connected endpoints.
- Serve as an escalation engineer for operational incidents, queue tickets, and batch reconciliation failures, including scheduled changes and patching windows.
Required Qualifications
Education: A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience is required.
Experience: Demonstrated hands-on experience administering and engineering NetIQ Identity Manager 4.8 in an enterprise environment is required.
Technical Skills: Technical proficiency must include the following areas:
- Proven expertise managing diverse driver sets, specifically Active Directory, Generic LDAP/Oracle Unified Directory, Mainframe Connectors, and Loopback drivers.
- In-depth knowledge of NetIQ Designer, DirXML Scripting, Policy Builder, XPath expressions, and ECMAScript.
- Direct experience designing, debugging, and modifying provisioning request forms and approval workflows in Identity Applications.
- Strong command-line proficiency in Red Hat Enterprise Linux (RHEL), including file permissions, systemd service management, and shell navigation.
- Direct experience handling mutual TLS (mTLS), third-party/internal CA server certificates, Java Keystores, and secure socket configurations.
- Strong diagnostic skills using DSTrace, driver traces, and system log analysis to isolate identity synchronization faults.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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