Business Side Change Management Lead

Role Overview

The Contract Change Management Lead will drive business readiness, adoption, and sustained value realization for fashion retail ERP, POS, and BI transformations. The role focuses on enabling adoption across stores, merchandising, supply chain, finance, and corporate teams, ensuring new ways of working are embedded into daily retail operations.

Key Responsibilities

• Define and execute a change management strategy aligned to fashion retail operating models
• Conduct change impact assessments across store operations, merchandising, planning, and finance
• Align change activities to rollout waves, store pilots, and seasonal cycles

• Develop and deliver role-specific communications for store teams, merchandisers, planners, and executives
• Support leadership with change narratives, town halls, and executive messaging
• Actively manage resistance in fast-paced retail environments

• Lead business readiness assessments prior to go-live
• Track adoption KPIs including training completion, system usage, and operational stability
• Partner with business leaders to close readiness gaps

• Define and execute role-based training strategies
• Ensure training reflects real-world retail scenarios (pricing changes, promotions, inventory movement, returns)
• Coordinate train-the-trainer and field enablement models

• Support hypercare and stabilization activities
• Capture feedback and drive continuous adoption improvements 

Required Experience & Qualifications

• 8–12 years of Change Management experience in ERP or digital transformations
• Direct experience in fashion or specialty retail (strongly preferred)
• Proven success driving adoption in store-based and omnichannel environments
• Experience working on-site with business teams in the USA 

Preferred Certifications

• Prosci, CCMP, or equivalent
• Digital or Agile Change certifications (nice to have)