Senior Field Applications Engineer

Work Schedule
Other

Environmental Conditions
Office

Job Description

The Business Analyst will play a key role in the successful implementation and optimization of Digital Science Software and Solutions. You will work closely with customers from various functions across R&D, preclinical, manufacturing, including laboratory operations, IT, quality assurance, and regulatory compliance, to gather and analyze business requirements, define system specifications, and ensure the effective utilization of the Digital Science software to meet the organization's needs.

The Business Analyst, working with Services Managers, Consultants, Project Managers, and our Digital Transformation teams in Global Services, work to ensure Digital Science products are fit for purpose and deliver business value to our customers.

Essential Duties and Responsibilities:
Strategic:

• Trusted advisor to our customers, account managers, services leaders, project managers, and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Effectively contribute to the digitalization of our customer's environments through successful work delivery.
• Work with broader organization to achieve business objectives, expand multi-functional client engagements.
• Effectively share knowledge to strengthen and improve the capabilities of the global services team.
• Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations.
• Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio.

Operational:

• Collaborate with customers to gather business requirements and translate them into information system requirements.
• Analyze information systems to identify areas for improvement and make recommendations for changes or updates.
• Work with project managers to create project plans, manage timelines, and ensure projects are completed on time and within budget.
• Develop and maintain user requirements documents, requirements trace matrix (RTM) documents, and other technical documentation.
• Communicate with customers, project managers, and consultants to ensure everyone is in alignment regarding project requirements.
• Assist with system testing and quality assurance to ensure the system meets business requirements.
• Contribute to improving processes, ensuring compliance, and driving improvements.
• Provide recommendations into planning, resource allocation, management, tracking, and reporting on all aspects of customer engagements.
• Facilitate team and customer meetings effectively; deliver engaging, informative presentations both to internal and external audiences.
• Contribute to building solutions consulting competency and practices.
• Travel, as needed, for internal and customer meetings.

Culture:

• In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions.

Business Partnership:

• Working collaboratively with Digital Science and broader Thermo Fisher colleagues to build and sustain a culture of delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical thinking, and managing complexity.
  
  Minimum Education and Experience Requirements
• Bachelor's or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
• 3+ years of relevant experience in software technical and business analysis with medium and large customers in various roles such as business analyst, consultant, or implementation lead for enterprise solutions in the laboratory sciences industry, specifically, developing and deploying solutions catering to one or more areas of discovery, research, development, or manufacturing.
• Proven success as a key participant, lead, or manager of technology consulting engagements.
• Experience collecting, synthesizing, and documenting requirements for enterprise software solutions, preferably in life and laboratory sciences.
• Experience creating User Requirements Specifications, Requirements Traces Matrix, user stories, and flow diagrams.

Knowledge, Skills, and Abilities

• Broad knowledge of relevant technologies (LIMS, LES, ELN, SDMS) and implications in the delivery of scientific solutions, and the ability to demonstrate the same to deliver impactful solutions to meet business requirements.
• Proven experience delivering in a matrix, global environment, across internal and external resources.
• Understanding of SDLC, Quality and IT processes in the context of delivering and supporting validated systems.
• Excellent communication and interpersonal skills, integrity, and credibility.
• Results focused, with a demonstrated track record of getting things done.
• Attention to detail and a concern for quality.
• Excellent analytical and problem-solving capabilities.
• Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes.
• Flexibility in work schedule to accommodate communications with global team.
• Able to innovate and bring ideas forward and advance issues and risks in a positive way.