Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
We are looking for a Google CCAI / Contact Center AI Tech Lead opportunity with one of our clients.
Job Description
Job title: Google CCAI / Contact Center AI Tech Lead
Location: Hartford, CT or Minneapolis, MN (Hybrid).
Local candidates are highly preferred due to onsite expectations.
Contract
- As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise.
- You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform.
- You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.
- This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team.
- The ideal candidate will have a strong background in data science and a proven track record in the industry.
Mandatory Experience:
- Google CCAI (Google Contact Center AI)
- Strong Contact Center domain experience
Responsibilities:
- Design and develop AI applications and infrastructure for the Contact Center platform.
- Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies.
- Stay current with the latest AI trends and technologies, especially Google Google Cloud Platform or Azure AI for Contact Center.
- Create and maintain AI models and algorithms.
- Conduct AI research to improve existing systems and develop new technologies.
- Identify opportunities for AI solutions within the organization and propose strategic plans.
- Train team members and stakeholders on AI and its applications.
- Ensure compliance with data privacy regulations in AI applications.
- Monitor the performance of AI systems and make necessary adjustments.
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ranjitnair at sensiple dot com
Regards
Ranjit Nair | Sensiple Inc.,
7 3 2 2 8 3 0 4 9 9 x 234
ranjitnair at sensiple dot com
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
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