MDM Operations Specialist

Role : MDM Operations Specialist

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  Role Overview

  The MDM Operations Specialist will manage and support mobile device management (MDM) platforms, ensuring secure, compliant, and efficient operations across iOS and Android environments. This role involves incident resolution, service task management, configuration testing, and deployment of new features while adhering to client SLAs and security standards.

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  Key Responsibilities

  Manage EUC Mobile Ops team (Level 3 Escalation Support)
  Manage End user operations for personal & corporate owned Android and iOS devices
  Manage End user operations via Microsoft Intune / Omnissa Workspace One ,Blackberry UEM
  Provide quick support to VIP / VVIPs users for mobile operations.
  Prepare weekly Incident & Change management related reports
  Attend daily Standup call & weekly Ops call
  Prepare Knowledge Base articles for handling complex issues on timely basis
  Provide KT to new joiners on demand basis
  Provide process improvement training to L2 / L1 team
  Provide timely guidance to L2 / Remote support / Local IT team
  Coordinate with Infra Ops / Product Engineering team on a timely basis for complex issues
  Closely work with various product vendors support ticket like Microsoft / Omnissa / Black Berry

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  Required Skills

  Strong knowledge of MDM platforms (Workspace ONE, Intune).
  Experience in mobile OS (iOS, Android) configuration and security testing.
  Familiarity with Apple Business Manager, Samsung Knox, and enterprise app integrations.
  Ability to troubleshoot incidents and perform root cause analysis.
  Excellent communication and stakeholder management skills.

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  Preferred Qualifications

  7-10 years of experience in MDM operations or mobile device security.
  Exposure to automation tools and reporting frameworks.
  ITIL certification or equivalent process knowledge