Data Center Engineer

Job#: 3023890

Job Description:

Datacenter Engineer

Position Summary

We are seeking a Datacenter Engineer to support our best-in-class, carrier grade service infrastructure. This Datacenter Engineer will partner across teams from engineering, quality assurance, build, technical operations and more to troubleshoot and resolve infrastructure and network issues and ensure we are meeting our availability SLAs. This position is an Individual Contributor and reports to the Manager of Global Operations.

Responsibilities

• Coordinate logistics, capacity planning, changes, monitoring, testing, and physical security of data center infrastructure
• Physical rack, cable, and manage assets within data centers
• Manage resolution of hardware issues through spares replacement or working with the pertinent vendor
• Manage and coordinate shipping and receiving of packages and equipment for the data center
• Ensure data centers are maintained and documented to standard in order to meet our rigorous compliance requirements
• Provide first line troubleshooting and information gathering
• Coordinate efforts among internal teams and the DocuSign Operations Center (DOC), ensuring issue are resolved, and facilitate communication across teams
• Collaborate with engineering to drive improvements in processes and tools
• Provide high quality support following standard operating procedures. Identify missing processes and proactively author SOPs.
• Identify recurring issues and escalate appropriately for permanent resolution.

Basic Qualifications

• Excellent verbal, written, and interpersonal skills
• 4+ years' experience in data center environments
• Able to quickly assess and address problems, escalating as necessary
• Strong troubleshooting and analytical reasoning skills
• Detail oriented and capable of working on multiple problems at once
• Preferred Qualifications
• ? Bachelor's degree in a technical discipline
• Cable management certifications such as BICSI
• Knowledge and experience building and operating high scale, highly available (99.999+) data centers
• Experience using Data Center Infrastructure management (DCIM) tools to manage data center infrastructure
• Experience in a fast-paced data center or facilities management environment
• Experience managing vendors while leading data center build projects
• Experience with data center infrastructure construction (low voltage, electrical, mechanical).
• Basic understanding of supply chain management or manufacturing disciplines
• Understanding of how to use automated build systems to deliver large batches of hardware.
• Working knowledge of HPE/Dell server platforms and Juniper or Arista networking equipment.
• Working knowledge of networking concepts including but not limited to ipv4, routing and switching, VLANs and load balancing

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.