PC Technician

Job#: 3028441

Job Description:

Job Summary:

We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization's end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations.

Key Responsibilities:

End-User Support:

Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk.

Workstation Setup & Maintenance:

Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)

Infrastructure Support:

Assist in maintaining the organization's IT infrastructure, including PCs, printers, and basic networking equipment.

Issue Escalation & Documentation:

Troubleshoot and resolve complex technical issues; escalate unresolved problems to appropriate teams and document solutions.

Network Connectivity:

Support basic network troubleshooting including wired and wireless connectivity, VPN access, and printer sharing.

Security & Compliance:

Collaborate with IT and security teams to ensure systems are compliant with security policies and updates.

System Monitoring:

Monitor system performance and usage patterns to identify and resolve potential issues proactively.

Patch Management:

Assist in reviewing and applying Windows security updates and patches to ensure system integrity.

Mobility & Field Work:

Travel between locations in Dearborn, MI to support workstation moves, setups, and issue resolution (vehicle not provided).

Required Skills & Qualifications:

• 2+ years of experience in a desktop support or PC technician role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with imaging, deploying, and maintaining end-user devices.
• Ability to lift and move computer equipment as needed.
• Excellent documentation and organizational skills.

Soft Skills:

• Strong troubleshooting and problem-solving abilities.
• Effective data gathering and research skills.
• A customer service mindset with a focus on user satisfaction.
• High attention to detail and quality.
• Ability to work independently and manage time effectively.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.