Profound Platform Specialist

Job Summary – Profound Platform Specialist (Frisco, TX, Remote):

- Provide expert-level support for the Profound Platform, focusing on customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.
- Monitor and maintain Profound platform workflows and system integrations.
- Support and enhance analytics dashboards related to conversation and customer engagement.
- Troubleshoot and resolve synchronization and integration issues with Salesforce and other platforms.
- Coordinate with vendors for support and manage issue resolution processes.
- Perform data validation, reconciliation, and analysis activities.
- Manage user access, fulfill operational support requests, and maintain platform security.
- Generate, maintain, and support reporting and business analytics requirements.
- Assist with platform releases, upgrades, and testing activities.
- Utilize strong SaaS application support, CRM integration, API troubleshooting, and reporting/dashboard skills.
- Requires 3–5 years of experience specifically with the Profound Platform.
- Remote role, no onsite presence or travel required.
- Temp-to-perm opportunity, immediate start, 3+ month contract with potential for extension/permanent hire.