Lead IT Infrastructure Engineer

About GSPANN
Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high-technology, and manufacturing, we help our clients to transform and deliver business value by optimizing their IT capabilities, practices, and operations. Counting on our ten offices, including four global delivery centers, and approximately 1800 employees globally, we offer the intimacy of a boutique consultancy with capabilities of a large IT services firm.

Role: Lead IT Infrastructure Engineer
Location: San Francisco, CA (onsite)
Duration: 12 + months

Overview
We are seeking a highly skilled Lead IT Infrastructure Engineer to advance the company’s core technology environment. This role will lead the design, implementation, and support of cloud network infrastructure, employee productivity tools, and Okta SSO integrations, ensuring secure, scalable, and efficient operations. The right candidate will balance hands-on engineering with strategic leadership to drive innovation and reliability across our IT ecosystem. This role will focus on both technical design/implementation and influence business and engineering teams on solution identification.

Responsibilities:

• Network Infrastructure: Design, implement, and maintain secure and reliable Cloud, Wi-Fi, and VPN solutions for a global workforce.
• Okta SSO & Identity Management: Lead SSO integrations, lifecycle management, MFA enforcement, and security best practices using Okta.
• Employee Productivity Applications: Oversee implementation and ongoing support of productivity and collaboration tools, ensuring a seamless employee experience.
• Security & Compliance: Partner with InfoSec to enforce security policies, manage endpoint protections, and maintain compliance with relevant standards (e.g., SOC 2, ISO 27001, NIST CSF).
• Automation & Monitoring: Develop scripts, monitoring, and alerting systems to proactively identify and resolve issues.
• Leadership & Mentorship: Provide technical guidance to IT staff, driving operational excellence and continuous improvement.

Requirements:

• Consistent delivery of process improvement and automation enhancements for IT systems with supporting documentation.
• Extensive networking configuration and support experience: Cloud (esp. AWS), Cisco Meraki, SDWan, VPNs, and Terraform IaC.
• Operational day-to-day administration of a variety of SaaS services: Okta, Slack, M365, Zoom, Atlassian.
• Advanced knowledge of end point provisioning and configuration: Mac/Windows, MDM, Kandji, Automox.
• General technology troubleshooting, and Helpdesk escalations (e.g. L3 support).
• Familiarity with cloud platforms, preferably AWS.

 Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• 7+ years of experience in IT infrastructure and systems administration, with at least 2+ years in a lead or senior role.
• Industry certifications preferred (e.g., CCNP, AWS Solutions Architect, Okta Certified Professional, CompTIA Security+).
• Strong track record of improving system reliability, scalability, and security through automation and best practices.
• Knowledge of ITIL/ITSM best practices.
• Excellent communication skills, with the ability to collaborate cross-functionally and explain technical issues in plain language.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take an affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disability.