Senior Project Manager IT

Job#: 3043751

Job Description:
Senior Project Manager IT

Location: Torrance, California (Onsite)

Role Overview

We are currently hiring for a Senior Project Manager with a global leader in the automotive and mobility industry. This role will support an Enterprise Survey Platform initiative, leading the delivery of platform enhancements, reporting capabilities, system integrations, and production support activities across a complex technology ecosystem. The Senior Project Manager will serve as the central point of coordination among business stakeholders, vendor partners, QA teams, and IT organizations to ensure successful project execution. This individual will oversee project plans, financials, vendor management, backlog administration, production support, testing coordination, and technical delivery activities.

Key Responsibilities

• Own the project plan, delivery milestones, timelines, scope, and cross-team coordination.
• Drive day-to-day execution across surveys, dashboards, QA, and UAT activities.
• Track vendor deliverables, SLAs, and work progress; escalate delays proactively.
• Coordinate tasks across business, IT application teams, vendors, and QA.
• Maintain a log for Risks, Actions, Issues, and Dependencies (RAID) and drive resolutions.
• Own and manage the backlog in partnership with the Product Owner, including intake, refinement, and prioritization.
• Understand the end-to-end platform architecture, including integrations and data pipelines.
• Lead production support for the platform, overseeing the vendor's support team.
• Manage project financials, including cost plans, actuals, forecasts, and invoices.
• Serve as the central point of contact for the program, preparing and delivering status reports and executive updates.

Required Qualifications

• 5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
• Experience managing vendor-delivered technology programs.
• Working knowledge of the Software Development Lifecycle (SDLC) and experience delivering technical, integration-heavy programs.
• Ability to understand system integrations and ETL/data pipelines.
• Experience leading production support and vendor support teams with SLA management.
• Financial management experience including cost plans, actuals, forecasts, invoices, and accruals.
• Backlog management experience working closely with a Product Owner.
• Proven ability to manage cross-functional teams and external partners.
• Strong project planning, RAID management, and communication skills.
• Hands-on Jira experience (boards, workflows, backlog, JQL, reporting) and proficiency in Confluence or similar tools.
• Excellent executive reporting and stakeholder-facing communication skills.

Preferred Qualifications

• Experience with Voice of Customer (VoC) or survey-based programs.
• Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
• Familiarity with cloud services and ETL/data pipeline concepts.
• Experience with API-based integrations between enterprise platforms.
• Experience managing both delivery and production support for an enterprise platform.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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