APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements whiledevelopingandrecommendingandimplementing improvementstostandardandmoderatelycomplexapplicationsupportprocessesandprocedures.
APPLICATION DEVELOPMENT & DEPLOYMENT: Performsprogramming,configuration,testinganddeploymentoffixesorupdatesforapplicationversion releases.Designs, configures, tests, deploys and supports large and complexapplicationchangesandfixesinaccordancewithestablishedstandardsandpractices.
COMMUNICATION & SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.
APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.
STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers & vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.
INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.