Senior ServiceNow Developer (Local Candidate
Metalight Solutions Inc
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Job Details
Skills
- ServiceNow
- ITSM
- CSM
- REST
- SOAP
- ServiceNow CSA
- ServiceNow CAD
- ServiceNow CIS-ITSM
- ServiceNow CIS-CSM
- ITIL
- IT Service Management
Summary
Job Title: Senior ServiceNow Developer
Worksite: 2500 Daniells Bridge Rd., Bldg 300, Athens, GA 30606 (On-Site, with hybrid Mode)
Duration: Long-Term Contract
Job Summary
The Client is seeking a highly experienced Senior ServiceNow Developer to support and enhance its current ServiceNow platform while contributing to future platform re-implementation initiatives. The selected consultant will be responsible for ServiceNow development, workflow automation, service catalog enhancements, portal customization, integrations, reporting, and platform optimization.
The ideal candidate must possess strong hands-on ServiceNow development experience, including participation in full lifecycle ServiceNow implementations, with expertise in ITSM and CSM modules. This role requires the ability to work independently, manage complex development tasks, and collaborate with both technical and business stakeholders.
Key Responsibilities
ServiceNow Development & Configuration
- Design, develop, configure, test, and deploy ServiceNow solutions.
- Work on backlog items and platform enhancements.
- Utilize Flow Designer, Workflows, Business Rules, Client Scripts, UI Policies, and Catalog development.
- Optimize platform performance and functionality.
Service Catalog & Employee Center
- Develop and maintain complex Service Catalog items.
- Enhance Employee Center / Service Portal functionality.
- Improve self-service capabilities and user experience.
Knowledge Management
- Maintain and enhance Knowledge Base structure.
- Ensure governance, categorization, and usability standards.
Implementations & Integrations
- Participate in full lifecycle ServiceNow implementations.
- Gather requirements and design scalable solutions.
- Develop integrations with third-party systems using REST and SOAP APIs.
- Support module deployments, migrations, and upgrades.
Reporting & Analytics
- Build ServiceNow reports, dashboards, and performance metrics.
- Deliver actionable insights for business stakeholders.
Documentation
- Create technical documentation, SOPs, process documentation, and knowledge articles.
Required Skills
ServiceNow Platform Experience
- 3-5+ years of hands-on ServiceNow Development/Administration.
- Strong experience with:
- ITSM
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Request Management
- Service Catalog
- CSM (Customer Service Management)
ServiceNow Development
- Client Scripts
- Business Rules
- UI Policies
- UI Actions
- Flow Designer
- Workflow Engine
- Service Catalog Development
- Employee Center / Service Portal
Integration Experience
- REST APIs
- SOAP APIs
- Third-party system integrations
Additional ServiceNow Knowledge
- HRSD (Human Resources Service Delivery)
- CMDB
ITIL Knowledge
- ITIL Framework
- Change Management
- Process Improvement
Preferred Qualifications
Certifications
- ServiceNow CSA (Certified System Administrator)
- ServiceNow CAD (Certified Application Developer)
- ServiceNow CIS-ITSM
- ServiceNow CIS-CSM
Domain Experience
- Higher Education
- State Government
- Local Government
- Federal Government
- Dice Id: 91172362
- Position Id: 9002370
- Posted 1 hour ago
Company Info
About Metalight Solutions Inc
Metalight Solutions is a modern talent solutions partner helping organizations across the US and Canada build high-performing teams through intelligent, scalable hiring solutions. We specialize in delivering top-tier talent across IT, Non-IT and Engineering domains, supporting businesses in fast-moving and competitive markets.
By combining high-level sourcing strategies, deep market intelligence, and human expertise, we identify candidates who are not only qualified, but aligned with business goals, culture, and long-term success. From Contract, C2C, Contract-to-Hire, to Permanent Hiring, we provide agile workforce solutions designed for today’s evolving business needs.
Our approach is built on speed, precision, and quality execution. With strong talent networks, data-driven recruitment strategies, and a delivery-focused mindset, we help clients close critical roles faster while maintaining hiring excellence.
We partner with startups, staffing firms, SMBs, and enterprise organizations, adapting seamlessly to diverse hiring models while ensuring transparency, responsiveness, and accountability at every stage.
At Metalight Solutions, we go beyond staffing, we enable growth by connecting businesses with the right talent, powered by technology and driven by results.
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