This role is part of a 16-person IT support team that serves over 5,000 users nationwide across 25 offices and hundreds of job sites. While the primary focus is providing hands-on end user support at the local level, the position also provides helpdesk support to all 5000 users.
OverviewWe're looking for a customer-focused, early-career Desktop Support / Help Desk professional to be the
only onsite IT presence for a 150-200-user office, including several executives. This role is ideal for someone with solid foundational support skills who enjoys helping users, resolving day-to-day issues, and keeping an office running smoothly.
This position supports a Windows 10/11 and Microsoft 365 cloud environment and works primarily on software and user-related issues rather than hardware repairs.
Key Responsibilities- Serve as the sole onsite IT support contact for the local office, ensuring a high level of customer service.
- Provide daily support for Windows 10 & Windows 11, Microsoft 365 applications, and standard Lenovo laptops.
- Handle ticket intake and updates in Zendesk; ensure timely resolution or escalation.
- Support a mix of users: 70% onsite and 30% remote.
- Provide basic mobile device support (iOS/Android) and conference room technology assistance.
- Coordinate with the external hardware vendor responsible for imaging and laptop deployment-minimal hardware troubleshooting required.
- Document issues clearly and ensure none fall through the cracks.
Typical Issues You'll Handle- Setting up new user accounts and onboarding basic access.
- Troubleshooting application errors and system crashes.
- Mapping network printers and resolving printing issues.
- Assisting with password resets and account lockouts.
- Addressing Lenovo/HP laptop performance issues (basic diagnostics).
- Helping users with virtual desktop (VDI) connectivity or performance problems.
- Supporting common Microsoft 365 and browser-based workflows.
Requirements- 2+ years of desktop support or help desk experience in an office environment of similar size.
- Strong customer service mindset and excellent communication skills.
- Experience with Windows 10/11, Microsoft 365, and basic troubleshooting steps.
- Familiarity with ticketing systems (Zendesk experience a plus).
- Comfortable working independently as the only onsite IT resource.
- Basic understanding of mobile device and conference room support.
- Good follow-through and a habit of documenting and escalating as needed.
Experience LevelIntermediate Level
Job Type & LocationThis is a Contract position based out of Sterling, VA.
Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Sterling,VA.
Application DeadlineThis position is anticipated to close on Mar 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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