Command Center operations knowledge and experience
Data Center operations
Customer handling skill
Problem solving
Roles & Responsibilities
· Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as
per the defined procedures when the alerts are received
· Implementation of emergency Changes and planned Changes
· Participation in Problem reviews for issues related to associated Command Center Services
· Investigation of call home alarms from equipment to verify validity. Support of non-automated
production migrations
· Verification of status during bundle moves between data centers. Responding to technology
environment monitoring alerts
· Grants emergency touch support access for servers and mainframe
· Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the
Service Levels. Perform daily Ticket review
· Join Major/Significant Incident bridge to assist with impacted applications for the support area
· Participate in physical validation testing that is required during data center area testing
· Data Center related activities like shipping and receiving, generator load testing, UPS battery
replacement, escorting, Data Center walks, physical server touch support with “AR headset” support
· Participate in annual “Black Start Support” to validate and report on alarm notification, during utility
power testing
Never miss an opportunity! Create an alert based on the job you applied for.
