Infrastructure Manager in Austin, TX

Location: Austin, TX

Duration: 2+Years

Key Responsibilities

• Plan and coordinate integrated IT/facility moves, adds, changes, and relocation activities.
• Manage single-user through large-scale office relocation and technology-change projects.
• Coordinate relocation and installation of desktops, laptops, telephones, peripherals, network equipment, and other technology.
• Oversee workstation reconfiguration, equipment installation/de-installation, swaps, replacements, packing, and unpacking.
• Coordinate cabling, network connectivity, electrical dependencies, furniture installers, and other facility trades.
• Provide on-site technical escalation for incidents that cannot be resolved through the service desk.
• Coordinate emergency hardware/software fixes and complex troubleshooting.
• Develop site-readiness, move, cutover, rollback, and transition plans as applicable.
• Schedule resources and field technicians based on location, workload, and required expertise.
• Maintain asset accountability during moves and coordinate asset updates with the ITAM Lead.
• Apply standardized processes to minimize disruption, downtime, security exposure, and loss of equipment.
• Provide status reporting, risk tracking, issue escalation, and completion validation for volume-based projects.

The Integrated IT and Facility Support category covers workspace and technology changes, equipment moves, reconfiguration, on-site technicians, project management, coordination with other trades, infrastructure/cabling, scalable support, and resident on-site personnel supporting complex troubleshooting and equipment changes.

Required Knowledge and Skills

• IT moves/adds/changes
• Field-service operations
• Desktop and hardware installation
• Structured cabling/network coordination
• Facility/technology project coordination
• Workstation relocation
• Hardware troubleshooting
• Equipment inventory and chain of custody
• Site-readiness planning
• Vendor/trade coordination
• Project scheduling and risk management
• On-site customer support

Relevant Certifications / Training
ITIL, CompTIA, project-management, cabling/infrastructure, networking, or comparable certifications applicable to assigned responsibilities.