IT Support Analyst / ServiceDesk Professional - Warren, NJ, USA (Hybrid Role)

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I have multiple opportunities for IT Support Analyst / ServiceDesk Professional with my client. Please go through the below job description and let me know your interest for the same

Role name: IT Support Analyst / ServiceDesk Professional

Work site: Warren, NJ, USA (Hybrid Role)

Contract
Description

Summary/Job Purpose:

Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.

Responsibilities:

• Independently troubleshoot hardware and software for end users.

• Adhere to established ITSM and other technology policies and processes.

• Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations.

• Prepare and review technical documentation for knowledge articles as required.

• Ensure compliance of application turnover documents before production.

• Resolve support tickets with minimum escalation.

• Assist in resolving infrastructure and application issues.

• Install and maintain infrastructure and desktop applications.

• Update routines for new products or methods.

• Maintain runtime performance and availability.

• Present performance metrics to the management team.

• Manage multiple tasks concurrently.

• Handle C-Level matters with discretion.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Problem Solving - Identifies root causes and resolves problems in a timely manner.

• Teamwork - Balances team and individual responsibilities.

• Judgement - Makes timely and sound decisions.

• Planning/Organizing - Prioritizes and plans work activities.

• Quality - Demonstrates accuracy and thoroughness.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.

• Innovation - Employs original thinking and creativity

• Customer Service - Demonstrates a positive customer service attitude and adept at oral and written communication

Education and Experience Required:

• Diploma/Degree & Experience

• Bachelor's degree (B. A / B.Sc.) from four-year college or university

• 8+ years hands on experience in IT Service Desk and Field Support environments.

• Excellent verbal, written, and interpersonal skills. Must have the ability to communicate effectively with users at all technical skill levels.

• Extensive experience maintaining and troubleshooting Windows PCs and environment

Technical Skills Required

Experience in setup, administration and support of the following technologies:

• Azure Portal (Azure VD, Entra ID)

• Intune, including Company Portal

• M365/Exchange Admin Center

• Microsoft Teams Admin Center

• Active Directory

• Powershell

• Automation

• Endpoint Central

• Microsoft Windows 11

• Macbook support is a plus

Experience in the following system and skills:

• MS Teams Conference AV system

• Mobile devices (iPhone/iPad)

• CyberArk Endpoint Privilege Manager

• CyberArk Privileged Access Management

• GPO

• DHCP

• DNS

• Zscaler

• Okta

• Bitlocker

• Japanese language proficiency is not required but a plus

 

 

Regards

Jaya Kushwaha

Associate  Manager – Recruitment

Email:

Phone: Ext. 676

USG Inc. | Vivid Soft Global Inc.

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