Help Desk Analyst(Local to CT)

REQUIRED SKILLS AND EXPERIENCE

In addition, the agency

requires:

A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

1. PC Hardware and software installation

2. End user support - face to face and via telephone

3. Excellent customer service skills

It s highly desirable that the candidate also have:

1. Experience with computer system and user administration.

2. Technical familiarity with Microsoft Active Directory.

3. Experience with Windows 10,11

4. Experience with Office 365

5. Experience with Device Management, Device Imaging, Device Troubleshooting

4. ADMINISTRATIVE CONSIDERATIONS

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

STATE RESOURCES AND OVERSIGHT: DCF IS Management

SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement