CAPPS Technical Oversight Analyst - REMOTE

Job Description:

***Crop to Crop resumes are accepted

The CPA Work includes, but is not limited to, the following:

• Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
• Responsible for ensuring the CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Responsible for submitting and tracking all WCAG accessibility waivers, including but not limited to:
• Coordinate testing efforts for compliance with CPA.
• Waiver submissions as required by CPA.
• Actively tracking requests submitted to the vendor requesting a resolution.
• Actively tracking system (CAPPS) coding/configuration once the resolution is available.
• Renewing waivers upon expiration if solutions have not been provided or installed.

• Responsible for providing oversight for the functional and technical design walks, including, but not limited to:
• Analyzing business processes and current system workflows to assess ERP design fit.
• Reviewing functional designs, specs, and integration docs to identify technical gaps.
• Evaluating upstream/downstream dependencies to ensure architectural alignment.
• Preparing technical scenarios and test cases to validate system behavior.
• Assessing designs for performance, security, scalability, and data quality impacts.
• Providing concise technical feedback during design walks, highlighting risks and dependencies.
• Supporting design reviews to ensure accuracy and readiness for development and testing.
• Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration to ensure adherence to all established standards.
• Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:
• Product configuration and administrative support.
• Remaining current on all functionality offered by BOSSDesk.
• Maintaining an ITIL-compliant service desk application.
• Ensuring the application remains current with all approved configuration changes to support CPA’s customized version.
• Performing advanced troubleshooting and root cause analysis.
• Ensuring integration and providing API support (TDIS).
• Responding to reported incidents and monitoring the system.
• Maintaining technical documentation and knowledge management repository.
• Collaborating and coordinating with BOSSDesk as required for engineering and product support.
• Assisting with data analysis and requested reporting.
• Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
• Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.     
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.  Established processes and procedures must be followed.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to interface issues, IP listing, CPA EFT server connectivity, agency transfer files, batch failures and all related technical tasks across the agencies.
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups.
• Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related Work as assigned.

Required Skills:

• Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
• Extensive experience performing technical activities in support of CPA application systems
• Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
• Experience preparing materials for and conducting executive-level presentations
• Experience performing technical project management activities in support of CPA’s CAPPS program
• Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
• Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
• Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances.
• Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.
• Providing full support for BOSSDesk or comparable ITIL compliant service desk application.

Desired Skills:

• Experience with software and hardware management industry best practices
• Experience with CPA’s legacy Statewide Financial Systems production support activities
• Experience developing technical specifications to support IT procurements