Job Location and Work Arrangement
Hybrid: Hickory, NC with possible travel of 20-30%.
Language Skills
Technical fluency in Spanish would be great, but not necessary.
Compensation
This is the pay range that Magnit reasonably expects to pay someone for this position. However, as a supplier, your expected pay range may differ.
Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws.
Scope of Position
The Contract Technical Writer will create, revise, and maintain clear, accurate, and user-focused technical documentation supporting engineering, manufacturing, equipment, and operational activities. This role will partner with engineers, subject-matter experts, technicians, project managers, and other stakeholders to translate complex technical information into standardized documentation that is easy to understand and use.
Key Responsibilities
- Develop, edit, and maintain technical documents, including standard operating procedures, work instructions, equipment manuals, process documentation, training materials, specifications, and troubleshooting guides.
- Interview and collaborate with subject-matter experts to gather, validate, and organize technical content.
- Translate complex engineering and operational information into clear, concise language appropriate for the intended audience.
- Create and update diagrams, screenshots, tables, and other supporting content to improve usability and comprehension.
- Apply document templates, style guides, terminology standards, and revision-control requirements consistently.
- Manage document reviews, incorporate stakeholder feedback, and obtain required approvals within agreed timelines.
- Verify documentation against equipment, processes, drawings, and source materials to ensure accuracy and completeness.
- Maintain organized document repositories, revision histories, and status tracking.
- Identify documentation gaps and recommend improvements to content, structure, and document-development processes.
- Support multiple assignments and priorities while meeting quality, schedule, confidentiality, and safety expectations.
Required Qualifications
- Bachelor’s degree in Technical Writing, Communications, English, or STEM field is preferred, but will consider candidates with extensive experience without the degree.
- Proven experience as a Technical Writer or in a similar role.
- Strong writing, editing, and proofreading skills with excellent attention to detail.
- Ability to understand complex technical information and translate it for non-technical audiences.
- Proficiency in tools such as Microsoft Word, Adobe Acrobat or similar documentation software.
- Strong organizational and project management skills to handle multiple tasks and deadlines.
- Excellent communication and collaboration skills.
Preferred Qualifications
- Experience documenting industrial equipment, automation systems, manufacturing processes, maintenance activities, or engineering projects.
- Familiarity with document control, quality management systems, change management, or regulated environments.
- Experience with SharePoint, Adobe Acrobat, illustration or screen-capture tools, and content-management systems.
- Ability to interpret engineering drawings, process flows, equipment specifications, and technical data.
Core Competencies
- Technical aptitude and learning agility
- Clear and audience-focused communication
- Accuracy and attention to detail
- Stakeholder collaboration
- Planning, prioritization, and follow-through
- Continuous improvement mindset
Measures of Success
- Documentation is accurate, complete, consistent, and appropriate for the intended audience.
- Assigned deliverables are completed according to agreed priorities and schedules.
- Stakeholder feedback is incorporated efficiently, with minimal rework.
- Documents comply with applicable templates, standards, approval processes, and revision-control requirements.
- Documentation gaps and usability improvements are identified and addressed proactively.
