Description Primary Responsibilities- Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).
- Assist with software installation, configuration, and routine system maintenance.
- Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.
- Communicate technical issues clearly and professionally to users with varying levels of technical expertise.
- Collaborate with team members to resolve technical problems efficiently.
- Escalate complex technical issues when appropriate and assist with follow-up and resolution.
- Cultivate foundational knowledge and strong interest in object-oriented, web-driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.
- Stay current with emerging technologies, tools, and best practices through self-learning and on-the-job training.
Job Requirements- Basic hands-on experience with PC hardware repair and troubleshooting.
- Familiarity with multiple operating systems (Windows, macOS).
- Strong customer service skills and a positive, professional attitude.
- Education: High School Diploma or equivalent required.
- Strong verbal and written communication skills.
- Enjoys collaborating with others to achieve shared goals.
- Exceptional organization skills, both professionally and personally.
- Basic math and computer skills required.
- Must pass drug and background screenings.
Requirements Technical Requirements- Active Directory (AD):
- Experience managing user accounts, groups, and permissions within Active Directory, including creating, modifying, disabling, and unlocking user accounts.
- ADUC - Active Directory Users & Computers:
- Proficiency using the ADUC console for account administration, security group management, and organizational unit navigation.
- Microsoft Windows 10:
- Strong understanding of Windows 10 setup, configuration, troubleshooting, and user support.
- Microsoft Windows (General):
- Broad knowledge of Windows operating system environments, system settings, updates, user profiles, and core administrative tools.
- Basic Troubleshooting:
- Ability to diagnose and resolve common hardware, software, and connectivity issues through logical, step-by-step problem-solving.
- Service Desk Ticketing Systems:
- Experience working with ticketing platforms to log, track, prioritize, and resolve user issues according to SLAs.
- Linux:
- Basic familiarity with Linux environments, including user support, navigation, and simple troubleshooting tasks.
- Mac OS / Mac Computers:
- Ability to support Mac operating systems and Apple hardware, including basic configuration, software installation, and troubleshooting.
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