Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness. This role acts as liaison between business stakeholders and technical teams, translating requirements into functional specifications and supporting the development, testing, and implementation of automated systems. At the mid-professional level, the analyst independently analyzes business needs and translates them into system requirements. This role designs and documents moderately complex systems, supports implementation and testing, and collaborates with cross-functional teams to ensure solutions meet business objectives. The analyst contributes to process improvements and provides user support and training.
Responsibilities - Manage daily production incident triage and coordinate resolution efforts with the business.
- Recommend improvements for existing automated system controls and protocols to improve efficiency and accuracy.
- Facilitate working sessions with stakeholders to define and document system requirements and specifications. Independently create workflow charts, process maps, and system documentation to assess system functionality, identify gaps, and develop business requirements.
- Collaborate with vendors to support system integrations, enhancements, and issue resolution.
- Manage small-scale projects end-to-end, including identifying milestones, phases, and deliverables.
- Design, perform, and manage user acceptance testing
- Create new system protocols by writing and updating procedures and documentation.
- Develop materials such as user guides, process flow charts, and training content, and deliver training sessions as needed.
- Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
- Collaborate with key partners in development and delivery of solutions
- Perform other related duties as assigned.
Qualifications - Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering or the equivalent combination of education, training or experience
- 2+ years of experience in systems analysis or IT/business support
- Developing understanding of business and operating environment
- Basic understanding of systems analysis and project management methodologies.
- Able to analyze moderately complex problem-sets.
- Effective written, verbal, and quantitative communication skills.
- Ability to work independently on routine tasks and follow broad guidelines.
- Familiarity with system testing processes including unit, integration, and acceptance testing.
- Knowledge of business process improvement and automation concepts.
- Ability to build positive working relationships and collaborate across teams.
Desired Qualifications - Certifications: Agile or SAFe
Additional Information Hours: - Monday - Friday, 8:00AM - 4:30 PM
Locations: - 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Dr Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE 100 Best Companies to Work For 2026
Yello and WayUp Top 100 Internship Programs 2025
Computerworld Best Places to Work in IT 2026
Most Loved Workplace - America's Top Most Loved Workplaces 2025
2025 PEOPLE Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes 2026 America's Best Large Employers
Forbes 2025 America's Best Employers for New Grads
Forbes 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Never miss an opportunity! Create an alert based on the job you applied for.