Job Description: IT Infrastructure Capacity Management Service Owner - Cloud

Experience: 6-8 Years

Domain: IT Infrastructure / Cloud Capacity Management

Service Area: IT Service Management

Job Summary

We are seeking an experienced IT Infrastructure Capacity Management Service Owner with strong knowledge of cloud capacity management, infrastructure service delivery, forecasting, and demand management.

The ideal candidate will be responsible for supporting the end-to-end ownership and governance of IT infrastructure services, ensuring optimal capacity, availability, reliability, performance, and cost efficiency across cloud and enterprise infrastructure environments.

The role requires experience working with Microsoft Azure and AWS, managing infrastructure capacity risks, analyzing resource utilization, forecasting future demand, and coordinating with architecture, engineering, operations, and business stakeholders.

The candidate should possess strong service management capabilities, analytical skills, and the ability to communicate service performance, capacity risks, and improvement opportunities to senior stakeholders.

Key Responsibilities

1. Infrastructure Capacity Management

• Support end-to-end ownership of IT infrastructure capacity management services.

• Monitor infrastructure resource utilization, capacity trends, and performance across Azure and AWS environments.

• Develop and maintain capacity forecasts based on business demand, application growth, and infrastructure consumption.

• Identify potential capacity constraints and proactively recommend mitigation strategies.

• Optimize cloud resource utilization to improve scalability, performance, and cost efficiency.

• Assess infrastructure capacity risks and ensure appropriate capacity planning and controls.

2. Cloud Capacity & Demand Management

• Manage and support cloud capacity planning across Microsoft Azure and AWS platforms.

• Analyze cloud resource consumption, utilization trends, and provider capacity availability.

• Work with cloud providers and internal technical teams to address capacity constraints.

• Support forecasting and demand management activities for infrastructure and application workloads.

• Evaluate application capacity requirements, scalability, and resilience.

• Identify opportunities for cloud resource optimization and efficient infrastructure utilization.

3. Service Ownership & Governance

• Support the complete service lifecycle, including service strategy, design, transition, operations, and continuous improvement.

• Maintain service documentation, roadmaps, performance dashboards, operational metrics, and governance records.

• Establish and maintain capacity governance processes, controls, and reporting standards.

• Facilitate service reviews, track action items, and communicate service performance and improvement priorities.

• Ensure assigned infrastructure services meet agreed service levels and operational targets.

• Identify opportunities to improve service quality, reliability, scalability, and cost effectiveness.

4. Stakeholder & Cross-Functional Management

• Coordinate activities across architecture, engineering, quality assurance, operations, product, and project teams.

• Act as a primary point of contact for service-related inquiries, operational concerns, and stakeholder feedback.

• Communicate capacity risks, service performance, operational issues, and improvement initiatives to senior leadership.

• Prepare executive-level reports, dashboards, and service performance updates.

• Coordinate service releases, changes, and infrastructure improvement activities.

5. Risk Management & Continuous Improvement

• Identify, assess, and manage infrastructure capacity risks and potential service constraints.

• Support incident follow-ups, root cause analysis, corrective actions, and continuous improvement initiatives.

• Analyze service metrics and capacity trends to identify potential performance and availability risks.

• Develop mitigation plans for capacity constraints and infrastructure bottlenecks.

• Support capacity intelligence initiatives using infrastructure data, APIs, and reporting tools.

Mandatory Skills

• IT Infrastructure Capacity Management.

• Cloud Capacity Management.

• Microsoft Azure and AWS infrastructure capacity planning.

• Capacity Forecasting and Demand Management.

• Infrastructure Utilization and Resource Optimization.

• Capacity Risk Management and Assessment.

• Application Capacity, Scalability, and Resilience.

• IT Service Management and Service Ownership.

• Capacity Governance, Controls, and Reporting.

• Strong stakeholder and executive communication skills.

Technical & Functional Skills

• Cloud platforms: Microsoft Azure and AWS.

• Infrastructure services: Servers, networks, storage, and cloud resources.

• Capacity monitoring, utilization analysis, and forecasting.

• Data analysis, APIs, and capacity intelligence.

• Service performance dashboards and operational metrics.

• Capacity constraint mitigation and cloud resource optimization.

• ITIL practices and IT service management principles.

• Agile delivery and DevOps practices.

Required Qualifications

• 6-8 years of experience in IT infrastructure, cloud capacity management, IT service management, or service delivery.

• Strong understanding of cloud capacity management and infrastructure resource utilization.

• Experience with Azure and AWS infrastructure environments.

• Knowledge of capacity forecasting, demand planning, and risk assessment.

• Experience coordinating technical teams and business stakeholders.

• Ability to analyze service metrics, identify trends, and recommend improvements.

• Strong written and verbal communication skills.

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.

Preferred Qualifications

• ITIL Foundation certification or equivalent practical experience.

• Experience in enterprise infrastructure, managed services, or shared-services environments.

• Exposure to VMware, Cisco, and other enterprise infrastructure technologies.

• Familiarity with Agile and DevOps delivery practices.

• Experience with infrastructure data, APIs, and capacity intelligence.

• Knowledge of application resilience and capacity optimization.

Measures of Success

• Infrastructure services consistently meet agreed service levels and operational targets.

• Accurate and timely capacity forecasts, service reports, and governance documentation.

• Early identification and mitigation of infrastructure capacity risks.

• Improved cloud resource utilization, scalability, and cost efficiency.

• Effective stakeholder communication and coordination.

• Measurable improvements in service reliability, performance, and operational efficiency.

Core Competencies

• Customer Focus

• Collaboration and Stakeholder Management

• Executive Communication

• Analytical and Problem-Solving Skills

• Accountability and Ownership

• Adaptability

• Continuous Improvement