Director, Project Management - Auto
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
Job Title: Dealer Command Center Lead The Role: As a Director at Capital One, you will drive strategy and execute on high priority projects for the Dealer line of business in Financial Services. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company.
More specifically, you will lead the Dealer Services Command Center. As the Command Center leader, you will lead a diverse team of process managers, transaction testers, and project managers who are all focused on delivering for our customers while caring for critical risks in our business. You lead the PMO (project execution and change delivery) function. This role requires a strategic partner in chartering the next several years of growth of this organization.
General Responsibilities: - Strategic Leadership: Lead and develop a command center team to support complex, integrated programs across multiple Dealer Experiences and/or the Financial Services Division. Partner cross-functionally to provide strategic and bold thought leadership while effectively driving initiative delivery. Prioritize among multiple time-intensive items and ensure that the command center is being used for the highest possible leverage.
- Project & Program Management: Lead multiple moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Design, develop, and manage complex integrated plans that are constantly adapting to the changing needs of the customer in a fast-paced environment. Create clear scope definition and management, planning, communications, change management, and implementation. Ensure projects are delivered on time and on budget while effectively managing risks and navigating through a challenging environment.
- Governance & Operations: Lead the team to deliver against metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way. Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks. Ensure well-managed, well-documented rigor with exceptional governance capabilities that will keep the team operating smoothly and efficiently.
- Communication & Influence: Develop executive-level presentation materials for internal and external stakeholders. Communicate with impact and clarity to internal and external parties. Exhibit outstanding influencing skills to effectively drive project / program efforts.
- Team Development: Display a passion for coaching and developing a team of associates within their respective job families. Encourage experimentation to expand skill sets and foster meaningful conversations around career development.
The Successful Candidate Will: - Wear many hats: You'll need to act as a problem-solver who understands the intent and goals for a project, proposing plans to meet those needs
- Be a Juggler: You don't get overwhelmed or flustered easily as you're able to aptly prioritize and toggle between multiple high-priority projects and processes successfully
- Be a Valued Partner: You have a proven track record of collaborative work relationships and building strong relationships; you thrive in a matrixed environment
- Demonstrate Results: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
- Accelerate Talent: Display a passion for coaching and developing a team of associates through your leadership style. You serve as an inspiring role model to attract and retain top talent , driving and motivating a diverse team to deliver breakthrough results.
Basic Qualifications: - High School Diploma, GED or equivalent certification
- At least 7 Years of Project Management or Chief of Staff experience
- At least 5 Years of People Management experience
Preferred Qualifications: - Bachelors / Masters / MBA degree
- 10+ years of Project Management experience
- 10+ years of People Management experience
- 2+ years in strategy consulting or advisory services
- 8+ years of financial services experience
- PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $187,300 - $213,700 for Director, Project Management; $217,000 - $247,700 for Sr. Director, Project Mgmt
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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