| Strong experience in service design, UX design, product design, experience strategy, or adjacent design roles. | | | |
| Evidence of end-to-end service design work in complex, multi-stakeholder environments. | | | |
| Strong capability in journey mapping, service blueprinting, systems thinking, workshop facilitation, and design storytelling. | | | |
| Ability to execute UX design where needed, including user flows, wireframes, interactive prototypes, and evaluative testing. | | | |
| Research experience across discovery and evaluation methods, with the ability to synthesise qualitative and quantitative inputs into clear recommendations. | | | |
| Strong portfolio demonstrating impact on client, business, operational, or product outcomes not just visual interface delivery. | | | |
| Experience presenting to senior stakeholders and facilitating alignment across cross-functional teams. | | | |
| Comfortable working with ambiguity, unfamiliar domains, and complex subject matter. | | | |
| Demonstrated interest in using AI-enabled tools to improve design, research, synthesis, collaboration, and delivery outcomes. | | | |
| Confidence working within policy, governance, risk, and regulatory constraints. | | | |
| Curious, self-directed, and able to rapidly build understanding of complex domains. | | | |
| Comfortable moving between discovery, service design, UX execution, client facilitation, and prototype development. | | | |
| Low ego and team-first, with a willingness to build on others ideas and let go of their own when evidence changes. | | | |
| Open to constructive challenge and able to challenge others with care, clarity, and evidence. | | | |
| Resilient in the face of ambiguity, pace, feedback, and changing priorities. | | | |
| Strong visual and verbal communicators who can make complexity legible. | | | |
| Evidence-led, practical, and outcome-focused. | | | |
| Able to work across product, AI, data, engineering, engagement, business, risk, and client teams. | | | |
| Comfortable contributing beyond a narrow design lane while respecting clear accountability. | | | |
| Motivated by learning, experimentation, and helping others develop. | | | |
| Experience in financial services, asset servicing, banking, capital markets, payments, data-heavy services, or regulated sectors. | | | |
| Exposure to client-facing innovation, commercial strategy, value engineering, product ventures, or co-creation. | | | |
| Experience designing AI-enabled experiences, human + agent workflows, decision-support tools, or enterprise workflow products. | | | |
| Experience using AI-enabled tools for research synthesis, journey mapping, concept development, prototyping, or testing. | | | |
| Exposure to risk and controls, operational services, data products, or complex enterprise platforms. | | | |
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