Service Desk Engineer

San Jose, CA, US • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ITIL
  • Microsoft SCCM
  • Technical Support
  • Software Troubleshooting
  • Service Desk
  • OS X

Summary

Avanciers is seeking a highly skilled Service Desk Engineer to join our team for an exciting long-term contract with one of our esteemed clients, based in San Jose CA.

 

Title: Service Desk Engineer

Location: San Jose, CA (Onsite)

Contract Opportunity

Service Desk Engineer Job Description you requested:

  • Core L1 Support: Provide first-level technical support, including password resets, basic OS/application troubleshooting (Windows & macOS), and remote software installations.
  • Incident Management: Log, prioritize, and manage tickets via phone, email, and chat, ensuring timely resolution within SLAs and escalating complex issues to L2 teams.
  • Key Technologies: Provide hands-on support for Microsoft O365, Teams, OneDrive, Intune, basic SCCM, VPN, and fundamental networking concepts.
  • Knowledge & Compliance: Contribute at least 5 knowledge base articles weekly for shift-left initiatives and resolve compliance-related tickets within 5 working days.
  • Required Qualifications: Bachelor''''s degree in an IT-related field, a minimum of 5 years of relevant service desk experience, and an understanding of ITIL frameworks.
  • Work Environment: Must possess excellent communication and problem-solving skills, and be capable of working in a fast-paced, 24/7 shift-based environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094911
  • Position Id: 8936464
  • Posted 2 days ago
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