Technical Infrastructure Program Manager
Horizontal Talent
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Job Details
Skills
- Organized
- Project Delivery
- Issue Resolution
- Scheduling
- Cabling
- Project Lifecycle Management
- Communication
- Routing
- Documentation
- Reporting
- Attention To Detail
- Network Administration
- Optical Fiber
- Telecommunications
- Network
- Management
- Workflow
- Change Management
- Microsoft Windows
- Process Improvement
- Collaboration
- Training
- Project Coordination
- Artificial Intelligence
- Job Boards
Summary
Responsibilities
- Coordinate end-to-end project delivery across multiple teams, ensuring work progresses smoothly from intake through completion.
- Validate project readiness by confirming required inputs are in place before engineering acceptance.
- Track supplier progress and proactively escalate delays or blockers to the appropriate owners.
- Monitor automated workflows and follow up when milestones stall or dependencies are not met.
- Prepare and submit work requests for data center field teams, including the necessary build and cabling details.
- Manage a portfolio of concurrent projects in various stages of physical delivery and verification.
- Coordinate with field teams during physical installation, troubleshooting, and issue resolution.
- Support validation and turn-up scheduling to help ensure projects go live on time.
- Provide clear status updates to stakeholders and surface risks, trends, and recurring issues.
- Maintain documentation, process notes, and escalation paths to support consistent delivery.
- Experience coordinating cross-functional projects in a fast-moving operational environment.
- Familiarity with data center operations, including cabling, rack positions, and physical infrastructure workflows.
- Strong understanding of project lifecycle management and milestone tracking.
- Ability to manage multiple priorities and several concurrent workstreams at once.
- Excellent stakeholder communication skills with the ability to keep teams aligned and informed.
- Experience identifying blockers, triaging issues, and routing work to the correct team.
- Strong documentation and reporting skills with attention to detail.
- Comfort working with supplier and vendor dependencies in a highly coordinated setting.
- Working knowledge of network deployment concepts and fiber/optical infrastructure.
- Background supporting technical infrastructure, telecom, or network delivery programs.
- Experience managing work in ticketing or workflow systems.
- Exposure to change management within controlled maintenance windows.
- Ability to identify patterns across projects and recommend process improvements.
- Experience reducing escalations by improving coordination and handoff quality.
- Formal training in project coordination, operations, or a related field.
Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all people feel respected, supported, and empowered to succeed. We welcome candidates from all backgrounds and encourage you to apply if this opportunity aligns with your skills and experience.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $31 - $64 per hour based on qualifications and experience.
- Dice Id: 10123528
- Position Id: 75310
- Posted 4 days ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
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