Help Desk SpecialistWe are seeking a Help Desk Specialist - Regional Support to provide first-level IT support to end users while also serving as the onsite deskside support presence for a small regional office in Omaha. This role is 100% Service Desk focused and supports approximately 20-30 onsite users.
The Help Desk Specialist will be responsible for delivering a consistent, high-quality user experience through timely incident resolution, clear communication, and hands-on local support when needed. This role requires strong customer service skills, solid technical troubleshooting ability, and close collaboration with internal IT teams.
Key Responsibilities- Serve as the primary point of contact for end-user IT support via phone, email, and ticketing system
- Respond to and resolve incidents and service requests related to hardware, software, applications, and access issues
- Accurately log, document, and manage tickets in the IT Service Management tool (e.g., ServiceNow)
- Diagnose issues by gathering detailed information, asking clarifying questions, and following established troubleshooting procedures
- Resolve issues using knowledge base articles and documented processes
- Escalate incidents to higher-level support teams when necessary, following defined escalation procedures
- Adhere to established Service Level Agreements (SLAs) for response and resolution times
- Notify appropriate teams of critical incidents as needed
- Provide regular updates to users until issues are fully resolved
- Contribute to knowledge base documentation and continuous improvement efforts
- Identify recurring issues and communicate trends or concerns to leadership
- Maintain a high level of professionalism and customer service in all interactions
Top Skills- Help Desk / Service Desk Support
- Technical Troubleshooting
- Customer Service & Phone Support
- Windows 10
- ServiceNow or similar ticketing system
- Office 365
- Active Directory (password resets, account access)
- VPN support
Additional Skills & Qualifications (Preferred)- Some hands-on deskside or field support experience
- Associate's or Bachelor's degree in Computer Science or related field
- IT certifications such as A+, Network+, Security+, Microsoft certifications, or similar
Work Environment & Physical Requirements- Primarily office-based with occasional deskside support
- Ability to lift and/or move IT equipment such as desktops, monitors, and printers as needed
Job Type & LocationThis is a Contract to Hire position based out of Omaha, NE.
Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Omaha,NE.
Application DeadlineThis position is anticipated to close on May 28, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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