IT/ EUC Engineer

Technical Skills

• Strong hands-on experience with laptop/desktop hardware support
• Experience in device imaging, OS installation, and laptop preparation
• Ability to perform onsite hardware part replacement
• Basic knowledge of:
• LAN/WAN concepts
• Wi-Fi troubleshooting
• Network ports, patch panels, switches (L1 awareness)
• Familiarity with ITSM tools (ServiceNow or similar)
• 2–5 years of experience in EUC / Desktop / Onsite IT Support
• Exposure to endpoint security tools and device compliance checks
• Experience working with vendors for warranty and part replacement
• Basic understanding of Active Directory / device policies

Soft Skills

• Good communication and customer-facing skills
• Ability to work independently during onsite support
• Strong problem-solving and troubleshooting mindset
• Willingness to support during business-critical situations

Key Responsibilities:
End User Device Support

• Prepare, configure, image, and deploy laptops/desktops as per standard build and security baseline
• Perform OS installation, software setup, and device provisioning (new joiners, replacements, refresh)
• Troubleshoot and resolve desktop/laptop hardware and software issues within defined SLAs
• Coordinate with Service Desk and other IT teams for incident and service request

Onsite Hardware & Break-Fix Support
Provide onsite assistance for hardware issues including replacement of parts such as:

·       Hard disks / SSDs

·       RAM

·       Batteries

·       Keyboards, screens, adapters, docking stations, peripherals

• Perform warranty coordination and vendor follow-up where required
• Maintain proper documentation and update tickets/assets post replacement

Basic Network & Peripheral Support

• Provide basic understanding and onsite assistance for network-related issues:
• LAN connectivity issues
• Wi-Fi connectivity troubleshooting
• Patch cord replacement and port identification
• Assist with basic troubleshooting of network devices (switch connectivity, access points) in coordination with network teams
• Support printers, scanners, and other office IT peripherals

Asset & Compliance Support

• Assist in asset handover, collection, tagging, and lifecycle tracking
• Support asset decommissioning, formatting, and compliance activities
• Ensure adherence to IT security and audit requirements during device handling