At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What you'll do: The IT Asset Management Lead at Customers Bank is responsible for the end-to-end operational ownership of the IT Asset Management (ITAM) program. This role serves as the primary subject-matter expert for asset governance, software license compliance, and ITAM tooling, ensuring accurate asset data, strong internal controls, and audit readiness across the Bank's technology environment.
The IT Asset Management Lead partners closely with Technology, Information Security, Risk Management, Finance, and Audit to reduce operational and regulatory risk, optimize technology spend, and improve the maturity of ITAM processes in a regulated banking environment.
IT Asset Lifecycle Management
- Own and execute daily ITAM operations covering hardware, software, and cloud assets
- Manage asset lifecycle processes from request and procurement through deployment, transfer, and secure retirement
- Ensure asset records are complete, accurate, and reconciled across ITAM, CMDB, and financial systems
- Monitor license consumption, usage, and entitlements to ensure ongoing compliance
- Identify and remediate licensing risks, over-deployment, and under-utilization
- Act as escalation point for asset data issues and discrepancies
- Produce regular reports on asset inventory, compliance status, lifecycle stage, and cost trends
Governance, Risk & Controls
- Develop and maintain ITAM policies, procedures, and operational standards
- Ensure ITAM controls align with regulatory expectations (e.g., FFIEC, SOX) and internal risk frameworks
- Support risk assessments, issue management, and remediation efforts related to technology assets
- Partner with Internal Audit, Information Security, and Technology teams during audits and examinations
Collaboration & Process Improvement
- Act as the ITAM point of contact for Technology, Security, Risk, Finance, and business stakeholders
- Improve asset management processes through automation and best practices
- Support CMDB accuracy and integration with service management tools
- Provide data and insights to IT leadership for planning, budgeting, and decision-making
What do you need? Required Skills & Qualifications
- Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
- 5+ years of experience in IT Asset Management, Software Asset Management, or IT Operations
- Strong understanding of IT asset lifecycle, licensing models, and vendor contracts
- Familiarity with tools such as ServiceNow or similar ITSM platforms
- Strong analytical and organizational skills
- Attention to detail and data accuracy
- Ability to work cross-functionally and communicate effectively with technical and non-technical stakeholders
- Risk-aware mindset with a focus on control effectiveness
Preferred Skills & Qualifications
- Experience in financial services or other regulated environments
- Knowledge of ITIL, ISO 19770, NIST, or FFIEC frameworks
- ITIL or IAITAM certifications preferred
- Process improvement and maturity mindset
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
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