EUC Support Engineer

We are looking for a dedicated EUC Support Engineer to provide onsite and remote technical assistance to end users. The role focuses on troubleshooting hardware, software, and IT infrastructure issues to ensure smooth day-to-day operations and a high level of user satisfaction.

🎯 Key Responsibilities

• Provide L1/L2 end-user support for desktops, laptops, and workstations.
• Install, configure, and troubleshoot Windows / macOS operating systems.
• Manage user accounts, permissions, and access in Microsoft Active Directory.
• Support email and collaboration tools such as Microsoft Outlook, Microsoft Teams, and Microsoft 365.
• Configure and troubleshoot printers, scanners, and peripheral devices.
• Perform hardware upgrades (RAM, SSD), device imaging, and OS deployment.
• Support VPN connectivity and basic network troubleshooting (LAN/Wi-Fi).
• Handle ticket management using ITSM tools (ServiceNow, Jira, etc.).
• Coordinate with network/server teams for escalations.
• Maintain asset inventory and documentation.
• Provide support for meeting room / conference room setups.

🛠 Technical Skills Required

• Strong knowledge of Windows 10/11 and macOS environments.
• Experience with desktop imaging and deployment tools.
• Understanding of basic networking concepts (IP, DNS, DHCP).
• Familiarity with remote support tools.
• Knowledge of antivirus and endpoint security solutions.
• Basic understanding of cloud-based environments (Azure AD preferred).

🎓 Qualifications

• Diploma / Bachelor’s degree in IT, Computer Science, or related field.
• 2–5 years of experience in EUC / Desktop Support role.
• Certifications preferred: CompTIA A+, Microsoft certifications (MCP/MD-100/MD-101).

💡 Soft Skills

• Strong communication and customer service skills.
• Professional appearance (for onsite/client-facing roles).
• Ability to work under pressure and meet SLAs.
• Good documentation and reporting skills.