Exemplary project management distinguishes Sagarsoft as a leading solutions provider. Customized execution methodologies blended with highly advanced engagement models help Sagarsoft spearhead Digital Transformation for its clients through globally interlinked software delivery modules. A thorough understanding of the client’s business processes coupled with a vast international experience comprising innumerable project cycles help achieve the desired results.
ServiceNow Business Process Consultant (CSM & AI)
Contract Independent
Contract W2
Remote
Depends on Experience
Sagarsoft
Fitment
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- ServiceNow CSM
Summary
We are seeking a highly experienced ServiceNow Business Process Consultant with deep expertise in Customer Service Management (CSM) and Artificial Intelligence (AI) solutions. This individual will partner with business stakeholders to assess, redesign, and optimize customer service processes while leveraging ServiceNow's AI capabilities to improve efficiency, customer experience, and operational excellence.
Must Have
ServiceNow Certifications
- Certified System Administrator (CSA)
- Certified Implementation Specialist Customer Service Management (CIS-CSM)
- Certified Application Developer (CAD)
Key Responsibilities
- Lead customer service transformation programs using ServiceNow CSM.
- Analyze and redesign business processes to align with industry best practices.
- Conduct discovery workshops and gather business requirements.
- Design AI-enabled workflows leveraging ServiceNow Predictive Intelligence, Generative AI, Virtual Agent, and Process Optimization.
- Drive adoption of AI-powered case management, self-service portals, and knowledge management solutions.
- Develop business process maps, functional requirements, and implementation roadmaps.
- Collaborate with architects, technical consultants, and client leadership teams.
- Define KPIs and success metrics for customer service operations.
- Serve as a trusted advisor on AI and customer service transformation initiatives.
Required Qualifications
- 5+ years of ServiceNow consulting experience.
- 3+ years implementing ServiceNow CSM solutions.
- Experience with ServiceNow AI technologies, including:
- Predictive Intelligence
- Generative AI Controller
- Now Assist
- Virtual Agent
- Agent Intelligence
- Strong knowledge of customer service operations and case management.
- Experience conducting process improvement initiatives.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90614965
- Position Id: 9100498
- Posted 5 hours ago
Company Info
About Sagarsoft
Each project of Sagarsoft is unique in its goals, delivery approach, technology impact, and business benefits. The innovative spirit of Team Sagarsoft has inspired the company to explore a broad range of domains and create a host of competencies. Employing best practices that ensure absolute customer delight, the company’s diverse portfolio keeps on increasing as more and more clients repose their trust on this unparalleled expertise. Internal process transformation just sails through with Sagarsoft!
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