Workshop Manager and Technical Service Specialist

Role: Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)

Location: Ponchatoula, LA 70454

KEY RESPONSIBILITIES:

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standards
• Preliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities, service operations, and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel frequently, including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills