Amazon Connect
Full Time
No Travel Required
On-site
$60 - $80/hr
Percient Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- Amazon Web Services
- Analytics
- Artificial Intelligence
- Amazon Connect
Summary
Job Title: Amazon Connect Architect
Location: Plano, TX
Job Description:
- Proficiency in at least one modern programming language (e.g., Python, Java)
- Experience implementing cloud contact center platforms, preferably Amazon Connect
- Strong expertise with Infrastructure as Code (e.g., Terraform)
- Ability to architect and implement AWS applications and networking
- Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
- Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
- Advanced knowledge of application and infrastructure architecture principles
- Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
- Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
- Experience building and supporting enterprise solutions on AWS
- Strong understanding of contact center operations (required)
- AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91163689
- Position Id: 9086788
- Posted 2 hours ago
Company Info
About Percient Inc.
We are a new age Startup with deep expertise and leadership roots in Servicing Fortune 100 companies. We are an Information Technology & Software Services firm that delivers high quality, outcome based, and cost-effective services to customers globally.
Whether it is our philosophy of 'Trust & Transparency', 'Putting People First Always' or our passion to 'Inspire Outcomes', infusing pragmatism in every intent, giving priority to voice of customers or employees and having an intense focus to Quality of Engagements & Outcomes is at the heart of the Percient belief system.
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