MS Dynamics CRM Support Specialist

Atlanta, GA, US • Posted 4 days ago • Updated 10 hours ago
Contract W2
On-site
USD $30.04 - 30.04 per hour
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Fitment

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Job Details

Skills

  • Dynamics
  • Investment Management
  • End-user Training
  • Customer Relationship Management (CRM)
  • Analytics
  • Collaboration
  • Onboarding
  • Documentation
  • Microsoft Dynamics CRM
  • ServiceNow
  • Communication
  • Presentations
  • Management
  • Organizational Change Management
  • Analytical Skill
  • Training
  • Positive Attitude
  • Conflict Resolution
  • Problem Solving
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for a CRM Support Specialist - MS Dynamics for a contract assignment with one of our premier investment management clients in Atlanta, GA. This is a hybrid role with 4 days per week in office.

Responsibilities:
  • The main responsibilities of a CRM Support Specialist encompass a blend of technical, analytical and interpersonal skills:
  • User Training and Support: Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities
  • Release Support: Create, update and maintain documentation, videos and guides for release; provide ongoing functional trainings (e.g., features releases and office hours)
  • User Feedback Management & Insights: Collect and analyze customer feedback from user chats, super user community, usage analytics and ticket insights; use insights to recommend service improvements and product enhancements
  • Inquiry Management: Triage support tickets to ensure timely and effective resolution; collaborate with other teams to address and resolve complex issues
  • New User Onboarding: Support the new user onboarding process, including system setup and access, documentation, training, etc.
  • Analyze support & usage metrics: Timely develop and provide usage metrics to track overall support performance and identify trends, themes or areas for improvement in support, documentation or training


Required Skills:
  • 2+ years' experience with Microsoft Dynamics CRM is essential; experience with Service Now is a plus
  • Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
  • Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support
  • Problem solving skills and ability to identify, analyze and resolve issues timely and efficiently
  • Strong written and verbal communication and excellent presentation skills
  • Excellent organization skills and time management
  • Experience in organizational change management
  • Experience working on enterprise wide or global programs of work
  • Strong analytical skills; ability to data and identify trends to identify areas of opportunity for training or potential feature enhancements
  • Demonstrated proactive, positive attitude
  • Ability to independently identify and undertake tasks with a problem-solving mindset
  • Collaborative mindset; able to work effectively in a team.
  • Bachelor's Degree


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-JM1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-01094
  • Posted 4 days ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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