Content Automation Specialist

Job#: 3041956

Job Description:

Content Automation Specialist

Remote - Must Work PST Hours

Pay: $33-$37 / hour

Overview

We are seeking a highly technical and strategic Content Automation Specialist to transform how content quality is validated across Microsoft 365 and Copilot experiences. This role focuses on designing scalable evaluation systems, automated testing workflows, and AI-assisted quality frameworks that increase efficiency while maintaining human-centered quality standards. The ideal candidate understands where automation can replace manual review, where human evaluation remains critical, and how to build systems that continuously improve content quality at scale.

This individual will partner with cross-functional teams to define testing strategies, build evaluation frameworks, develop automation opportunities, and shape the future of content quality operations.

Responsibilities

Quality Systems Strategy

Design scalable testing and evaluation frameworks for content, templates, prompt templates, and AI-generated experiences.

Define quality measurement approaches and establish testing standards across content ecosystems.

Create recommendations for balancing automation, AI evaluation, and human review.

Automation & Tooling

Develop and implement automated testing workflows and validation systems.

Build tools and processes that reduce manual effort while maintaining content quality.

Identify opportunities to leverage AI for defect detection, content validation, and quality assurance.

Human Evaluation & AI Quality

Design human-in-the-loop evaluation frameworks for assessing AI outputs.

Establish quality rubrics, benchmarking criteria, and testing methodologies.

Determine where human judgment adds measurable value and where automation can scale operations.

Data & Optimization

Analyze testing metrics and operational data to identify improvement opportunities.

Develop recommendations that improve quality, efficiency, and testing coverage.

Measure the effectiveness of testing systems and continuously optimize workflows.

Cross-Functional Leadership

Partner with cross-functional teams on automation recommendations and evaluations of quality risks.

Drive adoption of testing standards and scalable evaluation practices.

Influence long-term strategy for content quality and AI evaluation programs.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, AI, or related field.

2-4 years of experience in test automation, quality engineering, AI evaluation, or systems development.

Strong experience with Python and automation tooling.

Experience with Copilot, VSCode, and other AI tooling and infrastructure.

Experience building testing frameworks, quality systems, or workflow automation solutions.

Experience interpreting data and translating findings into strategic recommendations.

Strong technical problem-solving and systems-thinking skills.

Preferred Qualifications

Experience evaluating generative AI systems or LLM-powered products.

Experience designing human evaluation programs or human-in-the-loop workflows.

Familiarity with content quality measurement and content operations.

Experience working with machine learning, AI quality, or model evaluation frameworks.

Understanding of Microsoft 365, Copilot, or productivity software ecosystems.

Experience building internal tools, dashboards, or quality monitoring systems.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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