Job DescriptionSenior Lab Support EngineerLab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.
ResponsibilitiesWhat you'll achieve: As a
Senior Lab Support Engineer, you will build and support lab infrastructure for product development, partnering with engineering teams to deploy hardware, configure systems and networks, and troubleshoot across the stack. You will also support development and test environments for unstructured and file storage products within our Next Generation Engineering Lab program.
Join us to do the best work of your career and make a profound social impact as a
Senior Lab Support Engineer on our
Lab Support Engineering team in
Durham, North Carolina.
You will:- Serve as Subject Matter Expert (SME) for the Shared Services Lab Operations Engineering team and provide technical leadership across lab infrastructure initiatives
- Partner with product engineering to translate requirements into scalable infrastructure solutions that support the product development lifecycle
- Build, deploy and support development and testing environments (storage, servers, switches) and supporting software platforms
- Lead large scale infrastructure projects, manage lab inventory and asset database, and drive operational excellence through standardized processes and documentation
- Lead projects and mentor engineers while driving lab processes and best practices in automation, troubleshooting and infrastructure management
QualificationsTake the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements- 5+ years of experience in a lab engineering role or equivalent skill; must include experience with enterprise hardware deployment (rack, stack, cable, install, configure and troubleshoot) and configuration of storage, OS, and systems (especially Dell PowerEdge).
- Proven experience with storage, compute and networking infrastructure including scale-out architecture and networking (Cisco, Arista, Dell switches)
- Deep knowledge of systems administration, asset management, infrastructure monitoring, and service management tools such as ServiceNow.
- Experience driving cross-functional collaboration, managing competing priorities, communicating with stakeholders, and delivering exceptional customer support with a focus on root cause analysis (RCA) skills.
- Hands-on experience with Agile/Scrum methodologies, infrastructure automation (Infrastructure as Code), and modern AI-driven monitoring and operational tools.
Desirable - Demonstrated ability to translate business requirements into technical solutions, mentor engineers, and drive effective outcomes
- Experience administering infrastructure tools and platforms (ServiceNow/Jira, OS10/Sonic, Windows/Linux, PowerScale/ECS) with strong focus on infrastructure automation practices
CompensationDell is committed to fair and equitable compensation practices.
The base salary range for this position is $96,800 - $145,000 per year.About UsWho We AreWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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