Job#: 3034136 Job Description: Transport/IP (TR/IP) NOC Technician
Location: Scott Air Force Base, Illinois (Onsite)
Employment Type: Contract to Perm
Role Overview
This position supports the Defense Information Systems Agency (DISA) by providing services for the GIG/Defense Information System Network (DISN). The role is located in the 24x7 DISA Global Operations Center (DGOC) and involves supporting a contract designed to provide global operations and sustainment for the Department of Defense Information Network (DODIN/DISN).
Key Responsibilities
- Create, update, and monitor incident tickets using ServiceNow/ITSM, providing situational awareness to leadership.
- Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
- Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
- Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
- Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
- Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.
Required Qualifications
Security Clearance: Must be eligible to obtain and maintain a Secret clearance, and be eligible to obtain up to a Top Secret security clearance.
Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
Experience: Candidates must have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.
Availability: Ability to work in a 24/7 operational environment is required.
Preferred Qualifications
- Experience in a tech control facility or with cyber transport operations.
- Familiarity with circuit actions and vendor management.
- Knowledge of IP architecture.
- Experience in a Telco NOC or with inside or outside plant operations.
- Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
- Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
- Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.
Compensation & Benefits
The anticipated conversion salary for this position is between $60,000 and $75,000 annually. The pay rate during the contract period is between $28.85 and $37.50 per hour.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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