Service Delivery Manager Applications Support

Job Title: Service Delivery Manager Applications Support

Location: Austin, TX

*****W2 & C2C***

JD:

100% ONSITE SITE

Service Delivery Manager Applications Support



Must-haves:

Strong understanding of SAP landscapes, modules, and integration (ECC/S4HANA/BTP/Fiori/PI/PO/SolMan).

Knowledge of SAP Basis fundamentals (system monitoring, transports, performance, user/security).

Familiarity with SAP AMS (Application Management Services) processes.

Good understanding of ITIL framework (Incident, Problem, Change).

Ability to interpret SAP SLAs, KPIs, and service dashboards.

Experience coordinating with SAP functional & technical teams (ABAP, Basis, Functional Consultants).

Exposure to SAP Cloud (BTP), integrations, and hybrid environments (optional but preferred)."





Role Description:

Service Governance Run cadence (weekly/monthly reviews)| track SLAs/OLAs| KPIs| compliance| and audit readiness.

Customer Management Primary point of contact handle escalations| CSATNPS| and relationship health manage communications and expectations.

Operations Oversight : Ensure effective Incident/Problem/Change management| major incident handling (MIMBRidge)| root cause and preventive actions.

Delivery Management : Coordinate crossfunctional teams| vendors| and third parties manage capacity| demand| and workforce planning.

Continuous Improvement : Drive automation| shiftleft| process optimization| and cost reduction initiatives maintain a CSI register.

Financial Management : Own budgets| forecasts| invoicing| variance analysis| and margins for the service portfolio.

Risk Compliance : Maintain risk register| DRBCP readiness| security and regulatory adherence (e.g.| ISOITIL controls).

Reporting : Publish dashboards| service performance reports| and executive summaries.

Contract Scope : Adhere to SOWMSA| manage change requests| and control scope.



Role Summary: Own end-to-end delivery of IT managed services for assigned customers or business units| ensuring SLAs/OLAs are met| service quality is consistent| and continuous improvement is driven across incidents| problems| changes| capacity| and financials.

NOTE: Interested candidates share your resumes to Umamaheswari at galaxy itech dot com or reach out me four eight zero four zero seven six nine two eight