Job Title: NOC Analyst
Job Location: Dallas, TX
Job Type: Contract
Video interview + F2F interview
Job Description:
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
0 2 years of experience in a NOC, help desk, IT operations, or technical support environment (entry-level candidates welcome).
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
Familiarity with ITIL fundamentals and incident management processes.
Experience or exposure to monitoring tools such as Datadog, SolarWinds, Nagios, or similar platforms.
Experience working with ticketing systems such as ServiceNow.
Strong communication skills - able to document and convey incident details to both technical and non-technical stakeholders.
Ability to work in a fast-paced environment, manage multiple priorities, and remain composed under pressure.
Willingness to work rotating shifts, weekends, and holidays as required for 24x7 operations coverage.
Preferred:
1+ years of NOC, IT operations, or infrastructure monitoring experience in a financial services or enterprise environment.
Experience with Datadog monitoring, dashboards, and alert configuration.
Hands-on experience with ServiceNow incident, event, and knowledge management modules.
ITIL v3 or v4 certification (or actively pursuing).
Experience with runbook creation, KB article management, or standard operating procedure (SOP) documentation.
Understanding of application monitoring, log analysis, and basic scripting (PowerShell, Python, or Bash).
CompTIA Network+, CompTIA Security+, or equivalent certification.
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