Lead Site Reliability Manager

Job Title: Lead Site Reliability Manager 

Location: Memphis, TN

Duration: 6+ Months

Skills: Site Reliability Manager having expertise in DevOps/Terraform/Cloud, IT transformation methodologies to improve system reliability, scalability, and performance. Knowledge on Dynatrace, Pagerduty and driven AI lead initiatives bring automation and reduce efforts. Atleast led team of 40+ in Onsite/Offshore model

Role Overview

We are seeking a highly experienced Site Reliability Engineering (SRE) Engagement Manager with deep expertise in DevOps, Terraform, and Cloud technologies, along with strong leadership capabilities in managing large onsite/offshore teams.

This role will drive enterprise-scale IT transformation initiatives focused on improving system reliability, scalability, performance, and automation maturity. The ideal candidate will have hands-on experience with observability and incident management platforms such as Dynatrace and PagerDuty, and a strong track record of leading AI-driven automation initiatives to reduce operational effort and improve service quality.

Key Responsibilities

Leadership & Engagement Management

• Lead and manage a 40+ member global SRE team across onsite and offshore models.
• Own end-to-end service delivery, operational excellence, and stakeholder management.
• Drive engagement governance including KPIs, SLAs, SLOs, and error budgets.
• Collaborate with executive leadership and business stakeholders on transformation roadmaps.

Site Reliability & DevOps Strategy

• Define and implement SRE best practices aligned with business objectives.
• Improve system reliability, availability, and scalability across cloud environments.
• Establish automation-first culture and reduce manual intervention.
• Implement capacity planning and performance engineering strategies.

Cloud & Infrastructure as Code

• Architect and manage cloud-native infrastructure (AWS/Azure/Google Cloud Platform).
• Lead Infrastructure as Code (IaC) initiatives using Terraform.
• Ensure compliance, security, and resilience in cloud environments.
• Drive CI/CD pipeline optimization and DevOps maturity improvements.

Observability & Incident Management

• Implement and optimize monitoring and observability frameworks using Dynatrace.
• Manage incident response processes leveraging PagerDuty.
• Drive RCA culture and continuous improvement programs.
• Enhance proactive detection and reduce MTTR.

AI-Driven Automation & Transformation

• Lead AI-enabled automation initiatives to reduce operational overhead.
• Implement predictive monitoring, anomaly detection, and intelligent alerting.
• Identify opportunities for process automation and self-healing systems.
• Drive measurable efficiency improvements and cost optimization.
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Required Qualifications

• 12+ years of experience in IT operations, DevOps, or SRE roles.
• 5+ years of experience managing large-scale global teams (40+ members).
• Strong expertise in:
• DevOps practices and CI/CD
• Cloud platforms (AWS, Azure, or Google Cloud Platform)
• Terraform (Infrastructure as Code)
• Dynatrace (Observability)
• PagerDuty (Incident Management)
• Experience leading IT transformation and cloud modernization programs.
• Strong stakeholder communication and executive presentation skills.
• Proven experience working in onsite/offshore delivery models.
• Preferred Qualifications
• Certifications in Cloud (AWS/Azure/Google Cloud Platform), DevOps, or SRE.
• Experience implementing AIOps solutions.
• Background in performance engineering and resilience architecture.
• ITIL or Agile/Scrum certifications.

With Regards,

Dinesh B

CS Solutions, Inc

7525 Mitchell Road, Suite 106, Eden Prairie, MN 55344

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