Product Owner (CACS X, Collections, AWS Connect)

JOB DESCRIPTION:

Job Title: Collections Technology Product Owner Data Product

TECHNICAL SKILLS:

Must Have:

• Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.

Nice To Have:

• Agile Product Manager Certification
• AWS Certified Cloud Practitioner
• Data Domains and Products (Snowflake, Kafka)
• Data Product Management
• ETL (DBT, Elevate, DataStage)

Job Summary: As a Collections Technology Product Owner at our bank, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X.

Qualifications:

• Bachelor's degree in business administration, finance, computer science, data analytics, or related field. Master's degree is a plus.
• Proven experience as a Product Owner or similar role in Collections, Contact Center technology, or financial services.
• Required: Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.
• Required: Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Required: Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Required: Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
• Experience with data modeling, ETL processes, and business intelligence tools (Tableau, Power BI, Snowflake, or similar).

Preferred Experience:

• Previous implementation or migration experience with AWS Connect in Collections or Contact Center environments.
• Experience with CACS X platform configuration, workflows, and reporting capabilities.
• Background in Collections operations, analytics, or business intelligence.
• Knowledge of domain-driven design principles and microservices architecture.
• Experience with data lake/data warehouse technologies and dimensional modeling.