Field Service Representative Analyst (Virginia Beach, VA/ Fort Bragg, NC)
Virginia Beach, VA, US • Posted 60+ days ago • Updated 4 hours ago
Connect Tech+Talent
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Job Details
Skills
- Field Service Representative Analyst
- Palantir platforms
- Military/Special Operations/Law Enforcement
- Python
- Java
- and/or JavaScript/TypeScript.
Summary
Field Service Representative Analyst
Virginia Beach, VA
Fort Bragg, NC
Full time
United States Citizen
Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance in the United States
Description
We are seeking talented operations and intelligence professionals to join our team at locations in the United States and abroad. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting implementation teams to support and strengthen the unique partnerships with client user base.
You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, and develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users worldwide, as well as downloading your insights directly with team members in its offices.
Key Responsibilities:
Provide desk-side training to analysts.
Train analysts/operators in a classroom setting.
Embed with user groups to deeply understand workflows.
Proactively develop relationships with users at the customer site and surface use case gaps.
Build initial dashboard products and assist users with building questions.
Remain current and up to date on the latest platform features and capabilities.
Staff the Help Desk by responding to user requests and working with the team to troubleshoot issues.
Requirements
Prior experience with specialized platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.).
Recent and in-depth hands-on experience with Palantir platforms is highly preferred.
Military/Special Operations/Law Enforcement experience is highly preferred.
Experience briefing high-level military stakeholders is highly preferred.
Experience fusing intelligence capabilities in support of operations.
Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
Ability to work independently and as part of a team.
Ability to travel domestically and internationally 25% of the time if needed.
- Dice Id: RTL98771
- Position Id: 8825983
- Posted 30+ days ago
Company Info
About Connect Tech+Talent
ConnectTel, Inc. is a privately held software engineering company established in 1996. Headquartered in Austin, Texas, ConnectTel has earned its reputation as a reliable and high quality solutions provider for technology companies and state agencies. For over 14 years, ConnectTel has been solving business problems through Information Technology from its toughest Enterprise Class clients (DELL, AMD, ERCOT, FREESCALE, WAYNE, TWDB, ERS, & DADS) to the small business owner.
Whether it's by providing quality IT Staffing Services (Direct Placement and Staff Augmentation), IT Consulting, or successfully completing Deliverables Based IT Projects, ConnectTel strives to provide innovative solutions without compromising quality, cost, and time.
Our extensive professional network of local IT specialists can be leveraged to expedite critical staffing, consulting, or project needs. Additionally, our local executives and account team are accessible. They can be mobilized by you on short notice for initial consultation meetings, follow up meetings, as well as triage situations.
ConnectTel's consultants have an in-depth understanding of various technologies and strive to provide the customer with the best solution for their problem. With its focus on details and meticulous planning, ConnectTel has been able to successfully complete critical projects for various government agencies and fortune 500 clients.
In addition, ConnectTel's senior partners leverage over 50 years experience in the rapidly changing information technology field. Their vision, experience, and technical knowledge allow ConnectTel to continue providing its customers with the highest quality IT solutions and staff.
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