Field Service Representative Analyst

Field Service Representative Analyst

Remote

Full time

United States Citizen

Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance in the United States

Description

We are seeking talented operations and intelligence professionals to join our team at locations in the United States and abroad. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting implementation teams to support and strengthen the unique partnerships with client user base.

You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, and develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users worldwide, as well as downloading your insights directly with team members in its offices.

Key Responsibilities:

Provide desk-side training to analysts.

Train analysts/operators in a classroom setting.

Embed with user groups to deeply understand workflows.

Proactively develop relationships with users at the customer site and surface use case gaps.

Build initial dashboard products and assist users with building questions.

Remain current and up to date on the latest platform features and capabilities.

Staff the Help Desk by responding to user requests and working with the team to troubleshoot issues.

Requirements

Prior experience with specialized platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.).

Recent and in-depth hands-on experience with Palantir platforms is highly preferred.

Military/Special Operations/Law Enforcement experience is highly preferred.

Experience briefing high-level military stakeholders is highly preferred.

Experience fusing intelligence capabilities in support of operations.

Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.

Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.

Ability to work independently and as part of a team.

Ability to travel domestically and internationally 25% of the time if needed.