Luxury Sports Car Brand Ambassador

Work Location Miami Florida.


Position Description:

Qualifications (Skills & Experiences & Education) Years of Relevant Experience: Minimum years of relevant experience needed to perform the job
3 or more years of professional experience in automotive or related industry Education
Required•
Bachelors (Business rel., Engineering)
• Skills: General skills needed to perform the job
•Passion – take pride in personal work and be fully engaged in the success of [Luxury Sports Car Brand] brand
•Knowledge of not only [Luxury Sports Car Brand] present and past models but also a broad knowledge of vehicles from other brands. Knowledge of the industry must be enough to carry a conversation with potential owners.
•Collaboration – work with various departments across the company to complete assigned tasks
•Presentation – compile relevant sales and product information to clearly convey a specific message
•Strong organizational skill – ensure numerous tasks are complete within tight deadlines
•Detail Oriented – develop a methodology to make certain all elements of configurations are accurately reported to relevant shareholders (customers, dealers, internal team).
•Process Innovation – target opportunities for improvement in order to ensure optimization for processes
•Analytical and conceptual thinking
•Demonstrate ability to be proactive and take initiative
•Demonstrate the ability to go the extra mile for customer satisfaction, even if it means more work.
•Customer service focused mentality. Role requires the ability to build and sustain relationships across the region as a representative of the [Luxury Sports Car Brand] brand.
•Demonstrate team orientation and building/sustaining relationships across organization
•Strong problem-solving Skills
•Supports continuous improvement, shows commitment to quality and supports change
•Plans, organizes, and prioritizes information to permit decision making in accordance with appropriate time schedules
•Demonstrates commitment and displays professional integrity
•Demonstrable and extensive experience and skills of data manipulation and data analysis to deliver high quality reports that highlight both strategic and operational issues and KPI’s
•Strong influencing skills and the ability to facilitate decision-making to an executive board level
•Able to work accurately under pressure
•Ability to communicate, challenge and influence effectively at all levels.
Specialized Skills: Knowledge or certifications unique to this role
Required

•Excellent interpersonal and communication skills
•Experience and ability to program database/data provision systems (e.g. [Luxury Sports Car Brand] Order System), understanding the data model and database operation to guarantee data accuracy
•Expert-level knowledge of Microsoft Excel
•Expert knowledge in Microsoft PowerPoint
•Sound automotive knowledge and a need to stay up to date with all market and competitor developments.

Desired: Ability to develop efficient and effective processes for operations and field groups (desired)
•Understanding of Italian culture (desired)

Work Flexibility: Physical requirements, travel requirements, work schedule, etc.
•Work will primarily take place at the [Luxury Sports Car Brand] Lounge, however, late nights, weekends and travel are occasionally required for events, [Luxury Sports Car Brand] regional meetings, to train dealers or support special car configurations at dealerships.

Role Summary: Brief summary which describes nature and level of work
The Ad Personam Specialist is responsible for all vehicle personalization at the [Luxury Sports Car Brand] Lounge. Additionally, the role would require collaboration with the Product Marketing Specialist Sr. and Automobili [Luxury Sports Car Brand] Ad Personam dept. to ensure the Americas Region has optimal support for the personalization wishes of customers. They are also responsible for supporting the Manager of the [Luxury Sports Car Brand] Lounge as a product specialist during any relevant product launches or events.

Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%)
Ad Personam – 90% of time spent
•Acts as a representative and regional extension of [Luxury Sports Car Brand] Ad Personam to attendees of the [Luxury Sports Car Brand] Lounge.
•Administers and facilitates the Ad Personam program during configuration sessions at [Luxury Sports Car Brand] Lounge.
•Promotes the Ad Personam program to ensure a good level of knowledge amongst regional dealers and customers.
•Promotes the availability of Ad Personam configuration sessions to ensure a steady stream of bookings are scheduled.
•On-call and ready to support customers and dealers in regard to the [Luxury Sports Car Brand] Ad Personam (example: Option availability, feasibility questions, paint and leather matches, etc.)
•Builds strong relationships with configuration attendees of the [Luxury Sports Car Brand] Lounge in an effort to shape positive perception of the [Luxury Sports Car Brand] brand.
•Manages Ad Personam booking platform to ensure dealers can easily and accurately understand lounge availability.

•Supports the Product Marketing Specialist Sr. with the coordination of New Product Launches in agreement with Sales, Marketing and PR department.
•Supports the Fleet Manager and Product Marketing Specialist Sr. with the configuration and submission of PR and Marketing fleet vehicles.
•Integration with dealerships and regional Sales Operations team to monitor and support vehicle submissions.
•Integration with Commercial & Ad Personam teams at HQ, regional teams, and retailer network on product customization decisions as well as liaising with HQ about offer perception and suggest improvements to support future product strategy.
Event Support – 10% of time spent
•Supports the Manager of the [Luxury Sports Car Brand] Lounge with events at the lounge (when applicable).
•Supports the configuration of vehicles at regional events (ex. Monterey Car Week)