Service Engineer

Job Req ID: 29363

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
Knowledge of rack elevations / cable mapping for the installation for customer solution projects
Assist / support the deployment of server, storage, and networking equipment
Perform physical installation, rack and stack, cabling, and networking of data center hardware
Coordinate with the engineering team to ensure seamless integration of hardware solutions
Collaborate with the engineering team to ensure proper hardware deployment according to specifications
Conduct quality checks and test system functionality post-installation
Provide frontline technical support to end-users via phone, email, and ticketing system
Diagnose and troubleshoot hardware, software, and network-related issues
Escalate complex problems to higher-level support teams when necessary
Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation

Qualifications:
1+ years of experience in servicing complex X86 systems and components
Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components
1+ years of experience in servicing complex X86 systems and components
1+ years of experience with Customer Support
Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
Ability to solve problems and make decisions as necessary
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Emphasize on break / fix and onsite Customer Service
Experience in communicating with internal and external customers to explain total solutions
Hands-on experience with Enterprise grade server hardware
Must be punctual and detail oriented
Strong written and verbal communication skills, project management skills, solid time management skills
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Preferred certification in Windows, Linux and network protocols
Must have valid license and reliable automobile

Physical Requirements:
Work is often performed in data center environment and physical dexterity is necessary to perform job functions
Ability to lift to 30-50lbs. unassisted
Comfortable working in an environment requiring exposure to noise
Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required

Salary Range

$80,000 - $90,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.