IT Support/ Generalist/AV Support, Laptop/Desktop - onsite

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an IT Support Engineer

Job Description:

Job Title: IT Support Engineer

Job Type: Contract (6 months)

Job Location: New York City, NY

Work Schedule: Onsite

Pay Rate: $45/hr, Based on experience, Open to C2C candidates as well.

Responsibilities and Qualifications:

• Presentation and Communication:
  1. Strong presentation skills for conducting training sessions, leading stand-ups/town halls, and clearly communicating technical issues and solutions to a non-technical audience
• 2. Leading new hire onboarding - first impression for new employees must deliver onboarding charismatically and with technical accuracy
• 3. Comfort working in a fast-paced, dynamic startup environment, demonstrating flexibility, proactiveness, and a willingness to take ownership of tasks beyond the defined scope.
• End User Support & Helpdesk Management:
  1. Proficiency in managing and prioritizing IT support tickets.
• 2. Experience with ticket queue management, including ticket response, creation, and escalation procedures.
• 3. Ability to learn and adhere to team escalation processes.
• On-site Support & Events:
  1. Ability to provide on-site support for the NYC office.
• 2. Experience in supporting office events, stand-ups, and town halls.
• Hardware and Equipment Support:
  1. Hands-on experience with standard desk setups
• 2. AV Equipment management and upkeep of conference room technology (Poly, Neat, Google Meet)
• 3. Strong troubleshooting skills for both Windows, Mac, and Cloud PC operating systems. Must demonstrate ability to apply a systematic approach to problem-solving.
• SysAdmin Management & Familiarity:
  1. Experience and familiarity with managing common enterprise applications (e.g., Slack, Gmail, Okta, Jamf, Intune).
• Printer Management:
  1. Proven experience in managing and troubleshooting printers in an office environment.

Notes - 25 - 30%: In office support, AV Support, Laptop/Desktop troubleshooting tickets
40+%: Mainly looking for charismatic person with strong presentation skills. They'll be focused on onboarding tasks, organizing meetings, coordinating with new hires, getting them their equipment, and most importantly leading onboarding session every Monday for new hires. This meeting is their first introduction to the meeting, so that's why manager is looking for someone with strong presentation skills and charisma to make good first impression.

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Pramod Kumar ( / ) for more details.