Process Improvement Manager (Hybrid)

Job Title: Process Improvement Manager 3 (Hybrid)

Location: Austin, TX

Duration: 12 Months

Job Description:

The Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.

The contractor will be responsible for:

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.

Candidate Skills and Qualifications:

• Process engineering, operations optimization, or business process improvement-Required-8-Years
• Evaluating current state processes and optimizing processes-Required-5-Years
• Specifying software system requirements to design improved solutions-Required-1-Years
• Six Sigma Black Belt certification-Required-1-Years
• Proven track record of leading process transformation initiatives in large organizations-Required-1-Years
• Proficiency in process modeling tools (e.g., Visio etc.)-Required-1-Years
• Strong facilitation, communication, and stakeholder management skills-Required-1-Years
• Experience with operational metrics, workflow optimization, and cross-functional team collaboration-Required-1-Years
• Experience in regulated or government environments-Preferred-1-Years
• Familiarity with process automation or low-code tools-Preferred-1-Years
• Lean Certification-Preferred-1-Years

Other Special Requirements:

• Stakeholder engagement plan and initial findings report (within 30 days)
• "As-Is" and "To-Be" process documentation (within 45 days, Visio format)
• Gap analysis report and root cause analysis (within 45 days) Fishbone, Pareto, etc.
• Functional and non-functional specifications for modular or low-code solution aligned with optimized processes (within in 60 days)
• Functional improvement plan with prioritized initiatives (within in 75 days)
• KPI dashboard framework to measure progress and impact ( within in 80 days)
• Executive summary and final presentation of recommendations (within in 90 days)