Incident Manager / Project Coordinator (Medicaid)

Trigyn's direct government client based out of South Carolina has a contract assignment for an Incident Manager / Project Coordinator (REMOTE). The particulars of the position are as follows.

NOTE (Mandatory requirements):
? 3+ years of experience with BMC Footprints Ticketing System (demonstrated in the resume).
? 3+ years of experience with Medicaid Healthcare eligibility (demonstrated in the resume).

Description:
Under general supervision, the consultant will split time between two clearly defined roles of Incident Manager and Project Coordinator.

? Acknowledge and classify incidents based on the severity and adhere escalation steps as defined in the incident management process document.
? For severity 1 or Major Incidents, establish and provide timely updates to the stakeholders as well as coordinate efforts between resources/teams to bring the systems back to operational capacity.
? Create and distribute After Action Review to department leadership, executive management and stakeholders.
? Create/Maintain weekly status report of all open incidents.
? Ensure compliancy in all aspects of the incident management.
? Liaise between Project Manager and various teams involved in the project.
? Conduct weekly meetings and follow up status reports related to security risks that could impact daily operations.
? Present any production impacting Change Requests to the Change Advisory Board to obtain necessary approvals.
? Build a strong working relationship with Medicaid IT Services (MITS) team and with project staff.

REQUIRED SKILLS:
? 5+ years of experience as a Project Manager
? 5+ years of experience with MS Project
? 5+ years of experience with MS Visio
? 5+ years of experience with Waterfall methodology
? 3+ years of experience with BMC Footprints Ticketing System
? 3+ years of experience with Medicaid Healthcare eligibility
? 3+ years of experience with release coordination

PREFERRED SKILLS:
? Experience with incident management
? Experience with PowerBI
? Experience with SQL
? Bachelor's degree
? ITIL certifications

ADDITIONAL SKILLS:
? Effective Communication Skills (written and oral), Adaptability, Flexibility, Self-motivation, Time Management, Ability to work effectively in a stressful environment.
? Strong organizational skills.
? Strong analytical, conceptual, and problem-solving skills.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.